ServiceNow Cloud Architect
9 hours ago
ServiceNow is a global market leader, revolutionizing the way organizations work by bringing innovative AI-enhanced technology to over 8,100 customers worldwide. With a strong commitment to digital transformation, ServiceNow empowers businesses to find smarter, faster, and better ways to work.
Job DescriptionThe Senior Platform Architect plays a pivotal role in helping customers establish a solid technical foundation within the ServiceNow Platform. This advisory position focuses on designing solutions that deliver tangible outcomes, ensuring customers use best practices around instance strategy, technical governance, core data, integrations, and platform health.
- This consultative role guides ServiceNow, partner, and customer employees on the engagement team to provide successful customer solutions.
- Architectural expertise is required across multiple engagements to advise customers, partners, and internal team members on architecture designed for long-term success.
- Develop relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
- Translate business goals into customer roadmaps.
- Translate business information and technical requirements into an architectural blueprint to achieve complex objectives.
- Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
- Manage technical governance and delivery operating models.
- Ensure instance health by collaborating with the engagement team to reduce technical debt and align with ServiceNow best practices.
To excel in this role, you should possess:
- At least 8 years of progressive experience in a professional services organization or equivalent education/experience.
- Management consulting experience.
- Creativity and comfort in running programs independently in a fast-paced environment.
- Success in driving complex issues through analysis and resolution.
- Industry domain expertise.
- Large program experience leading architecture and design.
- Enterprise architecture experience.
- Cloud application technology experience.
- ServiceNow certifications in relevant workflow areas.
- Ability to travel.
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