Client Services Professional, Stockholm Office

3 hours ago


Stockholm, Stockholm, Sweden TN Sweden Full time
Role Overview

The Client Services Advisor role involves providing exceptional customer service and building strong relationships with our customers in Stockholm. As part of our Ecommerce Operations & Customer Experience Team, you will work closely with internal teams to resolve customer-related issues.

Key Accountabilities
  • Provide timely and personalized service to customers.
  • Collaborate with logistics teams to resolve customer issues.
  • Share customer insights and escalate priority issues.
  • Engage in sales activities and maintain follow-up communication.
Profile
  • A minimum of two years of experience in customer service within Ecommerce or Retail.
  • Familiarity with fast-paced environments and high ticket volumes.
  • Digitally savvy with the ability to learn new systems quickly.
  • Knowledge of platforms like Zendesk and/or other e-commerce systems is an advantage.


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