Service Operations Manager for Investment Products

16 hours ago


Stockholm, Stockholm, Sweden Nordea Full time
Company Overview

Nordea is a leading Nordic universal bank, committed to helping our customers realize their dreams and aspirations. With 200 years of experience, we strive to be a strong and personal financial partner, making a real difference in the communities where we operate.

Job Description

We are seeking a Senior Service Operations Officer to join our team and play a critical role in optimizing our operations and enhancing service delivery. In this position, you will lead the team in ensuring processes are executed efficiently, with high quality, and on time.

About Our Team

Welcome to the Investment Product Services team, where we add value by executing and improving operational processes within selected investment products. Our goal is to continuously deliver exceptional experiences for our customers. As a key member of our team, you will collaborate closely with stakeholders to drive improvements and document processes, including risk assessments.

  • You will take ownership of stakeholder collaboration in various business areas, focusing on investment products.
  • You will drive how to best support the team in working with improvements and documentation of our processes.
  • You will lead the overall collaboration structure towards colleagues within Investment Product Services and other parts of Nordea to solve issues.
  • You will instruct how to drive projects within our teams' and units' scope, involving relevant stakeholders.


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