Global Assistance Agent

5 days ago


Stockholm, Stockholm, Sweden Quinyx Full time

We're dedicated to making a positive impact on people's lives. Our innovative solutions help simplify scheduling and time reporting for nearly 1 million users worldwide.

About Our Team

At Quinyx, we believe in passion, innovation, trust, and collaboration. This role offers a unique opportunity to contribute to our growth, share your expertise, and drive results.

We maintain a hybrid workplace, requiring some in-person attendance at our Stockholm office.

The Position

This position involves providing expert technical support to international customers via phone and email in German and English.

Fluency in both languages is essential for success.

Main Tasks
  • Offer personalized support to customers through various channels.
  • Analyze customer issues using advanced troubleshooting techniques and available resources.
  • Report defects and follow up on findings to ensure successful resolution.
  • Evaluate when to escalate complex issues to RnD and Second Line teams.
  • Maintain effective relationships with internal departments and communicate clearly at all levels.
  • Provide product and customer knowledge to other departments as needed.
Requirements
  • A customer-focused mindset with a focus on delivering exceptional experiences.
  • Strong analytical skills and ability to relate to diverse individuals.
  • Self-motivation, multitasking, prioritization, and efficient time management.
  • A team player with a willingness to share knowledge and experience.
  • Excellent written and verbal communication skills.
The Ideal Candidate
  • Previous experience working with workforce management software is beneficial.
Why Join Us?

We promote a dynamic work environment that supports healthy lifestyles, flexible hours, and opportunities for growth.

Life at Quinyx

We value passion, creativity, quality, and simplicity. You'll have the chance to impact our success, bring new ideas, and take ownership of your area.

Our global team emphasizes inclusivity, diversity, and teamwork. We enjoy cultural events, workshops, and regular social gatherings.

We provide equal employment opportunities and strive for an inclusive culture. All applications will receive consideration without regard to background or identity.



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