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AWS Solutions Engineer
4 days ago
We are seeking a Senior Technical Account Manager to join our team at Amazon. This role will involve driving customer adoption and use of AWS services by crafting and executing strategies that meet their technical and business needs.
The RoleAs a Senior Technical Account Manager, you will serve as the principal technical advisor and voice of the customer, providing advocacy and strategic technical guidance to help plan and build solutions using best practices.
You will develop trusting relationships with customers, understanding their business needs and technical challenges, and help them achieve the greatest value from AWS.
Key Responsibilities- Advise on solutions, provide technical guidance, and advocate for the customer
- Evaluate and optimize AWS environments to ensure operational health, reduce cost, and complexity
- Collaborate with customers to understand their technical challenges and develop tailored solutions
- Consult with senior leadership and drive technical discussions regarding incidents, trade-offs, and risk management
- Work closely with cross-functional teams, including Solutions Architects, Business Developers, and Sales Account Managers
- Identify opportunities for customers to gain additional value from AWS and develop plans to address these opportunities
- Provide detailed reviews of service events, monthly and quarterly metrics, and pre-launch planning
- Address a variety of problems across different customers as they migrate their workloads to the cloud
- Experience in technical engineering
- Bachelor's degree or equivalent
- Experience in internal enterprise or external customer-facing environment as a technical lead
- Background in three or more of the following areas: software design or development, content distribution/CDN, scripting/automation, database architecture, IP networking, IT security, BigData/Hadoop/Spark, operations management, service-oriented architecture
- Experience in designing, implementing, operating, or consulting with distributed applications
- Familiarity with cloud-based architecture and experience in customer-facing roles
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