Global Operations Business Analyst

6 days ago

Gothenburg, Västra Götaland, Sweden JAS Worldwide Full time

JAS Worldwide is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

The Global Operations Business Analyst supports the BPM team in all aspects of:

  • Developing and maintaining training contents
  • Analyzing business intelligence to support continuous operations process improvement
  • Serving as a subject matter expert on global operations business processes, compliance rules and operational procedures

The position requires a pro-active, self-motivated and process-oriented individual with excellent analytical and communication skills. These traits are critical for this position to successfully improve and maintain compliance to global standard processes and procedures, as well as subsidiary performance, on a global scale. Additional responsibilities include process improvement, testing, training and support.

The ability to challenge the status quo and to work across organizational silos, logical thinking, excellent communication skills, a professional demeanor and strong contribution in a team environment are required for this position. The Global Operations Business Analyst must be able to effectively manage multiple tasks simultaneously, and to work in a dynamic and fast-paced environment.

Primary Functions and Responsibilities:

· Develop global operations training contents and maintain JAS University operations process contents

· Create and provide business analytics on global Operation KPIs and Job Management performance

· Prepare business requirements to support development of business process improvement

· Prepare reports and analyze Operation KPIs Performance (KPI) to provide suggestions for improvement

· Prepare reports and analyze Job Costing errors to improve job management performance

· Train specialized classes related to C1's functionalities and other Operation system-related modules

· Act as the subject matter expert on C1 and Global Compliance Rules to Operation users

· Provide extensive support through monitoring and resolving C1 eRequests

Secondary Responsibilities:

· Perform other tasks as requested to support Global Operation Compliance team's projects and goals

Qualifications:

· Knowledge in creation of business analytics using Power BI

· Knowledge in creation of video training contents

· Familiarity with freight forwarding business processes (air and sea freight)

· Motivation to acquire excellent understanding of JAS Global Processes, Global Business Rules, and Operational Procedures

· Motivation to acquire excellent understanding of C1 functionality and processes

Technical/Software:

· Excellent Microsoft Office skills, especially Power BI, and MS Excel

· Experience with video editing tools such as Camtasia & Adobe Captivate is a plus

· Fluent in the usage of Microsoft Word, Outlook, PowerPoint

· Must be comfortable with telecommunication tools such as MS Teams, Skype, ZOOM

Language:

· Excellent knowledge of oral and written English language

· Ability to verbally communicate information in a clear and concise manner

· Must have ability to read and interpret documents such as Business Cases, Project Plans, Business Requirements, User Guides, Training Manuals, operating and maintenance instructions, and procedure manuals

Mathematical Skills:

· Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

· Ability to compute rate, ratio, and percent and to draw and interpret bar/pie graphs

Salary Range: $65,000 - $90,000 per year

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