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Digital Infrastructure Technician

1 week ago


Båstads Kommun, Sweden Lindab AB Full time

About Our Company

Lindab is a leading provider of digitalization solutions, driving business growth and revenue expansion through strategic acquisitions and organic development.

Our company is committed to investing in a group-wide digital strategy, focusing on ERP, HRM, and Data&AI initiatives. This vision aims to support our expansion and build shared capacity with skilled colleagues.


Your Key Responsibilities

  • Incident and Request Management: Log, categorize, and prioritize incoming issues to ensure efficient resolution.
  • User Support: Assist employees via phone and ITSM systems, keeping them informed about their cases.
  • Troubleshooting & Escalation: Handle complex IT issues and escalate when necessary.
  • Technical Problem Solving: Identify both temporary workarounds and long-term solutions to ensure optimal IT performance.
  • Process & Documentation Improvement: Maintain knowledge bases and enhance support processes.
  • Collaboration & Knowledge Sharing: Act as a bridge between the service desk and other IT teams.


About Your Profile

  • At least 5 years of experience in a service desk environment.
  • Strong knowledge of Microsoft 365, Windows 11, Intune, Autopilot, and SCCM.
  • Experience working with ticket management systems.
  • Solid understanding of ITIL processes.
  • Hands-on experience with Active Directory administration and user management.
  • Driver's license, B.
  • Fluent in both Swedish and English.
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