Netherlands Based Customer Experience Expert

2 days ago


Stockholm, Stockholm, Sweden Qred Full time
About the Role
In this position, you will collaborate with colleagues within the Customer Service/Sales team and other stakeholders/departments to drive errand resolution. As part of a large and diverse team, you will contribute to new routines and ways of working both internally and externally. We celebrate diversity and do not discriminate based on ethnicity, religion, national origin, gender, sexual orientation, age, disability status, or any other applicable characteristics protected by law.

Responsibilities
As a Dutch-speaking Customer Success Representative, you will manage inbound customer inquiries via phone, chat, and email. You will take full ownership of resolving customer issues and corresponding contact. Additionally, you will collaborate with colleagues to drive improvements. Experience in customer service, preferably via phone and email, is required. Basic knowledge of financial products is also necessary. The ideal candidate should have a proven ability to achieve high customer satisfaction, a strong sense of ownership, and detail orientation. Fluency in Dutch, written and spoken, is essential, as well as proficiency in English as our primary business language.

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