Process Mining Expert

4 days ago


Stockholm, Stockholm, Sweden TN Sweden Full time
About the Role

Celonis is seeking a seasoned professional to fill the role of Client Value Partner. As a key member of our Value Engineering team, this individual will play a crucial role in driving business transformation with our most strategic customers.

The ideal candidate will have extensive experience in spearheading large-scale transformation programs, process re-engineering engagements, and implementations. They will be responsible for leading cross-functional teams of Celonis experts to ensure the success and satisfaction of top-tier customer accounts.

Key Responsibilities:
  • Develop and maintain strong relationships with key stakeholders, including C-level executives, to embed Celonis into their strategic objectives.
  • Ensure engagements are properly staffed, leveraging resources from global cross-functional Celonis teams.
  • Mentor customers on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform.
  • Mentor and coach team members, providing guidance and support for their success.
  • Responsible for the end-to-end customer value journey (landing, expanding, adoption, and renewing).
  • Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
  • Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
  • Drive value realization and adoption within accounts, ensuring high-quality project completion, client satisfaction, and meeting usage and adoption targets.
Requirements:
  • Minimum 10 years of relevant customer success, strategy consulting, or related experience in the industry required.
  • Strong experience working in the Pharma & Life-Sciences space, being familiar with current challenges, strategic direction, and ongoing initiatives.
  • Extensive experience in achieving business objectives through software deployments.
  • Ability to navigate large global organizations and possess the power of persuasion through data, facts, and confidence.
  • Possess a natural consultative approach when engaging with senior executives.
  • Strong team player who inspires the team with a patient and entrepreneurial leadership style.
  • Project management skills to organize and manage multiple streams.
  • Strong communication skills to translate Celonis use cases into customer business landscapes.
  • Able to thrive in fast-paced environments with various stakeholders.
  • Willing to travel to meet with customer stakeholder needs.


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