Operations Manager
1 week ago
Are you a tech-savvy professional with a passion for delivering exceptional customer experiences? We're seeking a skilled Operations Manager to join our Productivity Platforms & Advisory team at Sandvik Group IT.
We offer a dynamic and global work environment where you'll collaborate with talented individuals to drive innovation and excellence. As an Operations Manager, you'll play a crucial role in maintaining and elevating our platform operations, ensuring seamless delivery of services and products to our customers.
About Your Role
In this position, you'll be responsible for overseeing the integration process, handling incidents and requests, and managing our operational suppliers. You'll also capture needs and ideas for product improvement, automate and refine delivery flows, and bolster operational capabilities. Your expertise in Microsoft Power Platform and Power BI/Fabric will be invaluable in driving our platform advisory and capacity efforts.
Your Skills and Experience
We're looking for someone with a proven track record in operations management, preferably in a technology-driven environment. Your experience in agile work fundamentals, frameworks, methods, and practices will be essential in driving our team's success. Knowledge of IT service management frameworks, such as ITIL, and experience with continuous improvement practices (Lean or Six Sigma) is a plus.
Our Culture
At Sandvik, we're a tech-driven, innovative, and entrepreneurial organization that values diversity and inclusivity. We believe in creating a culture where people can be themselves and reach their full potential. If you're a motivated and structured individual with excellent communication skills, we'd love to hear from you.
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