Product Integration Specialist
7 days ago
About Us
We're a pioneering force in the professional services industry, dedicated to transforming the way professionals work. Our AI-native platform empowers users to streamline complex tasks, enhance productivity, and drive business growth. With a strong focus on innovation and collaboration, we're shaping the future of professional services.
As a member of our team, you'll join a dynamic, fast-paced environment where creativity and innovation thrive. Your expertise will help shape the future of our platform, driving exceptional results for our clients.
The Opportunity
As a Product Integration Specialist at Wayfinder, you'll play a key role in bridging our product team with client-facing teams. Your responsibilities will include articulating the technical aspects of our platform, addressing security and architecture-related questions, configuring customer accounts, and ensuring seamless integration with our solutions. You'll also drive upsell opportunities for additional features, integrations, and API offerings.
Your Key Responsibilities:
- Collaborate closely with the Go-To-Market and Customer Success teams to explain the technical capabilities and benefits of Wayfinder to prospective and existing clients.
- Address and resolve customer queries related to security, platform architecture, AI technology, and integration workflows.
- Lead the setup and configuration of customer accounts, including Single Sign-On (SSO) and other authentication mechanisms.
- Work directly with customers to understand their requirements, design tailored solutions, and ensure a smooth deployment of the Wayfinder platform.
- Identify and support upsell opportunities, particularly around additional features, integrations, and API capabilities.
- Act as a technical advisor during the sales process, providing best practice recommendations, assessing technical feasibility, and ensuring product alignment with customer needs.
- Maintain a deep understanding of Wayfinder's architecture, security standards, and AI-powered solutions to effectively communicate with both technical and non-technical stakeholders.
- Contribute valuable insights from customer interactions to the continuous improvement of Wayfinder's offerings.
Your Profile:
- A strong background in IT and software development, with experience working with cloud-based platforms.
- Proven experience in customer-facing technical roles, with the ability to explain complex technical concepts to a non-technical audience.
- Familiarity with configuring SSO and other authentication protocols.
- Excellent problem-solving skills, with a creative and strategic approach to technical challenges.
- Strong communication and interpersonal skills, with the ability to build strong relationships with internal teams and external customers.
- Able to work independently and manage multiple priorities in a fast-paced environment.
What's in it for you
- Career development opportunities in a rapidly evolving entrepreneurial environment.
- Direct collaboration with senior leadership and the opportunity to directly impact company growth and strategy.
- A collaborative, high-energy team environment where your ideas and contributions are valued and implemented.
- Competitive salary complemented with a transparent and highly competitive options program.
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