Data Center Operations Specialist
8 hours ago
Broadridge is seeking a skilled Data Center Engineer to join our team. As a key member of our IT department, you will be responsible for maintaining, monitoring, and troubleshooting all equipment within our data center environments.
Key Responsibilities:- Maintenance and Installation:
- Install, configure, and maintain servers, storage devices, and networking equipment.
- Perform routine maintenance tasks such as cleaning, checking cables, and ensuring proper airflow and cooling.
- Monitoring and Diagnostics:
- Monitor system performance, capacity, and availability using various tools and dashboards.
- Diagnose and resolve hardware and software issues, including server failures, network outages, or storage problems.
- Troubleshooting:
- Respond to alerts from monitoring systems in real-time to prevent or minimize downtime.
- Conduct root cause analysis for recurring issues to implement permanent fixes.
- Documentation:
- Maintain accurate documentation of infrastructure configurations, maintenance activities, and incident responses.
- Update operational procedures and system diagrams to reflect current states.
- Security Compliance:
- Ensure all operations comply with security policies, including physical security of the data center.
- Participate in security audits and implement security measures as required.
- Asset Management:
- Track inventory of hardware assets, manage lifecycle from procurement to decommissioning.
- Manage spare parts inventory and ensure readiness for replacements.
- Emergency Response:
- Be available for emergency calls for critical system failures, which might include after-hours or weekend work on a rotation basis.
- Collaboration:
- Work closely with other IT teams, including network engineers, system administrators, and software developers.
- Coordinate with external vendors for equipment repairs or upgrades.
- Training and Development:
- Keep abreast of new technologies and methodologies in data center management.
- Participate in training sessions and might occasionally train new staff or interns.
- Education:
- Associate's or Bachelor's degree in IT, Computer Science, or related field preferred.
- Certifications like CompTIA Server+, Data Center Technician (DCT), or equivalent are advantageous.
- Ability to communicate fluently in English and Swedish.
- Technical Skills:
- Proficiency with server, storage and network hardware, including rack and stack experience.
- Understanding of networking principles and hardware (routers, switches, load balancers).
- Familiarity with data center infrastructure management (DCIM) systems.
- Basic knowledge of operating systems (Linux, Windows Server).
- Soft Skills:
- Strong problem-solving and analytical skills.
- Excellent communication skills for documenting processes and liaising between teams.
- Ability to work independently or in a team environment under pressure.
- Physical Demands:
- Ability to lift heavy equipment (up to 23 kg).
- Comfortable working in environments that might be noisy or require climbing ladders.
- Other:
- Must pass security clearance checks due to the sensitive nature of data handled.
- Must be adaptable to rotating shifts if necessary.
- Travel to other European data centers may be required.
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