
Cloudflare Solutions Engineering Manager
3 days ago
About Us
At Cloudflare, our mission is to help build a better Internet. We are on a quest to protect and accelerate any Internet application online without adding hardware, installing software, or changing a line of code.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team.
We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Our solutions engineering function collaborates with clients from early-stage ideation through to planning for production.
The RoleAs a Solutions Engineering Manager, you set the cadence of the team's communication, collaboration, and culture. You will coach our Nordics SE colleagues to excel across the sales and technical disciplines necessary to support a successful team.
You will work closely with our Enterprise prospects and customers by shadowing and improving your team's technical expertise to help develop good practice and ensure a high standard of customer success.
Responsible for the hiring, onboarding, enablement, and technical pre-sales performance of the Nordics Solutions Engineering team, you will be the focal point for coordinating the team's resources to have the greatest customer impact and to help provide guidance when specific assistance is required or to escalate early and to engage the correct resources at the right time.
Your goal of customer success should drive you through the entire organization as you seek out and advise your team on how to create scalable solutions for your customer's needs.
- Cultivate cross-SE-team/office coordination, keep us all connected as one team.
- Facilitate knowledge transfer between SE teams.
- Ensure the team learns from the great ideas of single team members.
- Ensure mistakes are not repeated within the team.
- Develop strong relationships outside of the SE organization to aid in escalation of issues.
- Maintain strong communication with Account Executives and Customer Success leads.
What You'll Do
Recruit, interview, and onboard new team members. Conduct 1:1s with team members. Act as a point of escalation for team issues, escalate issues that can't be solved in the team.
RequirementsMinimum of 3 years in a prior leadership role, with minimum of 10-years related industry experience.
Demonstrable experience in coaching, leadership skills, and team management.
Demonstrable experience in understanding and solving escalations, team issues, or other management-related scenarios.
Proven track record of successfully partnering with account executives and customer success teams to deliver Cloudflare solutions to customers.
Proven track record in technical pre-sales domain with an emphasis on networking and security-related product sets.
Proven knowledge of the Nordics enterprise market.
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