Product and Application Support Specialist

3 weeks ago

Uppsala, Uppsala, Sweden Cytiva Sweden AB Full time
Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

What you will do

- Respond to product/application related local and European customer inquiries and feedback through the appropriate questioning techniques to identify the nature of the request/complaint. Most support will be given remotely, e.g. via e-mail, phone and chat.
- Advise the appropriate sales staff of the content of product/application related customer inquiries and feedback, and their outcome.
- Meet with agreed service levels, time scales and standard operating procedures.
- On request - deliver up-to-date application training on company products and their related scientific background, for sales staff, other company departments, and/or customers.
- Seek opportunities to convert application related inquiries into new or developed sales possibilities (e.g. lead generation, up-and cross-selling and initiating quotations).
- Maintain a high level of technical knowledge and competence on specialist subjects, products and their applications.
- Establish and maintain positive and collaborative working relationships with customers and sales staff.
- Manage scientific support information database / documentation / paperwork, prioritizing and processing this in an orderly and consistent manner, maintaining accurate, complete and up-to-date information on all technical customer requests of information and feedback.

Who you are:

- Life Sciences degree, preferably PhD or equivalent experience in Life Sciences, Chemistry, Biomedical Engineering, or related field
- Fluent in English and German or French, additional European language/s is beneficial.
- Prior scientific and laboratory experience with solid demonstrable expertise in Lab Filtration products like lab scale filter papers, glass microfiber filter, membrane filters as well as syringe filters, discs and capsule filter, centrifugal devices, microwell filter plates, tangential flow filtration system (Cytiva Minimate) and/or filtration hardware.
- Desired experience from working with filtration of microbiology samples, environmental monitoring and immunodiagnostics assays.
- Excellent written and verbal communication skills and ability to interface and influence at all levels in the organization.
- Team oriented and customer focused - the ability to motivate and work well with diverse, global and cross-functional teams
- Willingness to travel
- EU work permit

It would be a plus if you also possess previous experience in:

- GMP experience and process development
- Experience of giving scientific presentations and building and maintaining customer relationships
- Maintain a high level of technical knowledge and competence on specialist subjects, products and their applications

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