Digital operations manager

2 days ago


Upplands Väsby, Sweden AA Services Sverige AB Full time

Hej,

Vi söker en erfaren koordinationschef för att övervaka och effektivisera vår dagliga verksamhet. I den här rollen kommer du att koordinera mellan förare, utskick och ledning för att säkerställa att våra tjänster fungerar smidigt och effektivt. Du kommer också att spela en nyckelroll i att hantera scheman, hantera kundfeedback och implementera digitala verktyg för att optimera vårt arbetsflöde.

Nyckelansvar:

Koordinera dagliga taxiverksamheter och hantera förarscheman för att maximera effektiviteten.

Fungera som en central kontaktpunkt mellan förare, trafikledare (Cabonline, Uber och Bolt) och företagsledning.

Övervaka tjänstens prestanda och identifiera möjligheter till processförbättringar.

Hantera kundfeedback och klagomål, säkerställa snabb lösning och serviceförbättringar.

Assistera vid utbyggnad och hantering av digitala system och operativa verktyg.

Förbered verksamhetsrapporter för ledningens granskning.

Se till att all verksamhet följer svenska transportregler och företagspolicyer.

Kvalifikationer:

Beprövad erfarenhet av drift, logistik eller koordinationsledning – erfarenhet inom transportsektorn är ett plus.

Utmärkt organisations- och kommunikationsförmåga.

Stark problemlösningsförmåga och ett proaktivt förhållningssätt för att förbättra processer.

Skicklig i att använda digitala schemaläggnings- och rapporteringsverktyg.

Förmåga att arbeta under press och hantera flera uppgifter samtidigt.

Flytande i svenska och engelska är ett krav; ytterligare språkkunskaper i urdu/hindi och punjabi är en tillgång.

Hi,

We are seeking an experienced Coordination Manager to oversee and streamline our daily operations. In this role, you will coordinate between drivers, dispatch, and management to ensure our services run smoothly and efficiently. You will also play a key role in managing schedules, handling customer feedback, and implementing digital tools to optimize our workflow.

Key Responsibilities:

Coordinate daily taxi operations and manage driver schedules to maximize efficiency.

Act as a central point of contact between drivers, dispatchers (Cabonline, Uber and Bolt) and company management.

Monitor service performance and identify opportunities for process improvement.

Manage customer feedback and complaints, ensuring timely resolution and service enhancements.

Assist in the rollout and management of digital systems and operational tools.

Prepare operational reports for management review.

Ensure all operations comply with Swedish transportation regulations and company policies.

Qualifications:

Proven experience in operations, logistics, or coordination management—experience in the transportation sector is a plus.

Excellent organizational and communication skills.

Strong problem-solving abilities and a proactive approach to improving processes.

Proficient in using digital scheduling and reporting tools.

Ability to work under pressure and manage multiple tasks simultaneously.

Fluency in Swedish and English is required; additional language skills of Urdu/Hindi and Punjabi are an asset.



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