Product Owner – Internal User Squad
1 day ago
About us:
DigitalTolk is a leading provider of interpreting and language solutions, helping people access essential services regardless of language barriers. We are rapidly growing and are now looking for an experienced and business-driven Product Owner for our "Internal User Squad," which is responsible for developing internal applications for sales teams, customer service representatives, the finance department, and other internal users.
About the role:
As the Product Owner for the Internal User Squad, you will play a central role in developing and improving our internal systems and applications. You will be responsible for identifying and prioritizing business-critical features and solutions for our internal users, such as sales teams, customer service, and finance functions. Your mission will be to bridge the gap between user needs and technology by setting clear goals and requirements for the development team and ensuring that deliveries align with the company’s strategic objectives.
You will:
- Submit requests for new features and improvements based on user needs and business goals.
- Make business-driven prioritizations to ensure that the most critical functions are developed first.
- Work closely with developers and other stakeholders to drive projects forward.
- Ensure that solutions meet high standards for user experience and efficiency.
It is also important that you have hands-on experience in customer service and sales and have led teams in one of these areas. Experience in coaching, sales and management is crucial to understanding the needs of the users you will support.
We highly value strong educational backgrounds, and for this role, a Bachelor's or Master’s degree in economics, commercial areas, or similar fields is required. Additionally, it is essential that you are analytical and have the ability to manage multiple stakeholders simultaneously. Your education and analytical skills are vital to making business-driven prioritizations and understanding the financial and strategic aspects of product development.
We are looking for someone who has:
- At least 3-4 years of education in economics/commercial fields and experience as a Product Owner or similar role
- Experience working as a Product Owner, ideally within internal systems development.
- Solid hands-on experience in customer service, sales, and leadership, as well as coaching teams.
- Strong business acumen and the ability to prioritize based on both business goals and user needs.
- Experience driving product development from idea to finished solution, including requirements gathering and backlog management.
- Strong ability to manage multiple stakeholders and interests simultaneously.
- Excellent communication skills and the ability to collaborate effectively with different teams and departments.
What we offer:
- The opportunity to influence and improve our internal systems and workflows.
- An inclusive and dynamic work environment where your work makes a difference.
- Great opportunities to grow and develop within a rapidly expanding organization with a strong societal impact.
Application:
Submit your application and CV as soon as possible. Applications will be reviewed on an ongoing basis.
Om oss:
DigitalTolk är en ledande leverantör av tolktjänster och språklösningar som hjälper människor att få tillgång till samhällsviktiga tjänster, oavsett språkbarriärer. Vi växer snabbt och söker nu en erfaren och affärsinriktad Produktägare till vårt "Internal User Squad", som ansvarar för att utveckla interna applikationer för säljare, kundtjänstmedarbetare, financeavdelningen och andra interna användare.
Om rollen:
Som Produktägare för Internal User Squad kommer du att ha en central roll i att utveckla och förbättra våra interna system och applikationer. Du ansvarar för att identifiera och prioritera affärskritiska funktioner och lösningar för våra interna användare, såsom säljteam, kundtjänst och ekonomifunktioner. Ditt uppdrag är att agera brygga mellan användarbehov och teknik, genom att sätta tydliga mål och krav för utvecklingsteamet samt säkerställa att leveranser ligger i linje med företagets strategiska mål.
Du kommer att:
- Lägga in beställningar på nya features och förbättringar baserat på användarbehov och affärsmål.
- Göra affärsmässiga prioriteringar för att säkerställa att de mest kritiska funktionerna utvecklas först.
- Arbeta tätt med utvecklare och andra intressenter för att driva projekt framåt.
- Säkerställa att lösningarna möter höga krav på användarupplevelse och effektivitet.
Det är också viktigt att du har hands-on erfarenhet av att själv ha arbetat inom kundtjänst och försäljning, samt att du har erfarenhet av att leda team inom åtminstone en av dessa område områden. Erfarenhet av coachning och monitorering av medarbetares prestation är centralt för att förstå behoven hos de användare du kommer att stötta.
Vi värdesätter att du har en stark utbildningsbakgrund, och för denna roll krävs minst en kandidatexamen (Bachelor) eller masterexamen (Master) inom ekonomi, kommersiella områden eller liknande. Utöver detta är det viktigt att du är analytisk och har en god förmåga att arbeta med flera intressenter/stakeholders samtidigt. Din utbildning och analytiska förmåga är avgörande för att göra affärsmässiga prioriteringar och förstå de ekonomiska och strategiska aspekterna av produktutvecklingen.
Vi söker dig som har:
- Minst 3-4 års utbildning inom ekonomi, kommersiella områden eller liknande.
- Erfarenhet av att arbeta som Produktägare, gärna inom utveckling av interna system.
- Gedigen hands-on erfarenhet av kundtjänst och försäljning, samt coachning av team.
- Starkt affärsmannaskap och förmåga att prioritera utifrån både affärsmål och användarbehov.
- Erfarenhet av att driva produktutveckling från idé till färdig lösning, inklusive kravställning och backloghantering.
- God förmåga att arbeta med ett flertal stakeholders och intressenter samtidigt.
- God kommunikationsförmåga och en stark förmåga att samarbeta med olika team och avdelningar.
Vad vi erbjuder:
- Möjlighet att påverka och förbättra våra interna system och arbetssätt.
- En inkluderande och dynamisk arbetsmiljö där ditt arbete gör skillnad.
- Stora möjligheter att utvecklas i en växande organisation med stark samhällspåverkan.
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