IT Support Analyst

3 weeks ago

Göteborg, Sweden Braha IT AB Full time

In this role, you will first and foremost provide exceptional service through remote and desk-side support to the global user base in a demanding, fast-paced environment. You will demonstrate exceptional technical expertise and individual initiative while maintaining a friendly, customer-focused attitude.

If you adhere to Braha IT´s founding values of innovation, service, quality and thought, you will be excited about being part of our success. You will thrive when faced with new challenges, and you will constantly strive to improve our service.

Located in Gothenburg, Sweden, you will work in an environment that fosters a meritocratic culture, surrounded by some of the brightest minds in their fields.

ROLE REQUIREMENTS

  • Provide on-site/remote support to the Gothenburg studio and remote support to the other Braha IT offices in the EMEA region
  • Onboarding and offboarding of new and departing employees, including user account administration
  • Imaging and deployment of Mac and PC hardware as well as tracking of assets from onboarding to deprovisioning—lifecycle management
  • Troubleshooting of hardware, software and networking issues on Mac and PC
  • Responding to IT calls and problem tickets in a multi-office, multi-regional environment; following in-house procedures and escalation processes utilising our ticketing system
  • Producing clear and concise documentation and procedures for administrative tasks
  • Providing weekly IT Inductions to new staff in our EMEA region
  • Maintaining password security, data integrity, and file system security for the desktop environment
  • Support and troubleshooting of printers and copiers
  • Maintaining effective relationships with Braha IT leadership and staff
  • macOS and Windows proficiency essential
  • Experience with JAMF, Active Directory, Microsoft 365 and Google Workspace a plus
  • Experience with Okta or other SSO providers a plus

QUALITIES AND CHARACTERISTICS

  • Self-motivated and proactive spirit, with a desire to learn and grow as part of a team
  • Ability to uphold a positive attitude at all times, even under stressful conditions
  • Experience supporting users in a multi-regional environment
  • Proven ability to handle challenging, rapid-response user support
  • Proven ability to resolve problems efficiently and effectively, recognising customers' competence levels and approaching each level appropriately
  • Excellent communication skills in English (written and spoken)
  • Proven ability to balance, prioritise and organise multiple tasks
  • Have a strong customer service ethos, a commitment to quality, and the will to drive improvements constantly.

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