Customer Service Associate Sweden

3 weeks ago

Sverige, Sweden Physiol Full time

Full details of the job.

Job Requisition Name

Job Requisition Name Customer Service Associate Sweden

Job Requisition No

Job Requisition No VN7932

Work Location Name

Worker Basis

Worker Basis Full Time

Worker Type

Worker Type Agency Worker

Applications Close Date

Purpose

Support customers by providing timely, relevant information, resolving questions, responding to complaints and going the extra mile to engage with customers whilst performing duties in an efficient professional and courteous manner. Act as front-line support for customers, to ensure customers are satisfied with products, services, and features. Build sustainable relationships of trust through open and interactive communication both internally & externally. Maintain records of customer interactions, process customer orders, pack shipments, follow communication procedures, guidelines & policies.

Hjälp kunderna genom att tillhandahålla relevant information i rätt tid, lösa frågor, svara på klagomål och gå den extra milen för att engagera sig med kunder samtidigt som du utför dina uppgifter på ett effektivt, professionellt och artigt sätt. Fungera som frontlinjesupport för kunder, att säkerställa att kunderna är nöjda med produkter, tjänster och funktioner. Bygga hållbara relationer genom öppen och interaktiv kommunikation både internt och externt. Upprätthålla register över kundinteraktioner, behandla kundorder, packa försändelser, följa kommunikationsprocedurer, riktlinjer och policyer.

Key Responsibilities

  • Answer email, telephone, fax and postal enquiries from existing and potential customers efficiently.

     
  • Ensure all customer calls/enquiries are handled within agreed timescales.
  • Process orders, Physically preparing deliveries, return authorizations and credit note requests timely & accurately.
  • Identify, resolve and record customer interactions
  • Purchases from different suppliers
  • Prioritize workload, organize own time so that deadlines are met and enquires are answered promptly or passed to the appropriate person.
  • Other duties, special projects as required
Qualification
  • Fluent Swedish & English in text and speech

     
  • Must have good PC/system skills and be computer literate with the ability to learn software programs e.g. Microsoft Office and other databases (ERP Systems)
  • Exceptional attention to detail & accuracy
  • Good communication & interpersonal skills
  • Good problems solving skills with high energy and adaptability
  • Understand & demonstrate BVI Vision & Core Values
  • Customer Service experience would be an advantage
Company

BVI is refocusing the future of vision.

As one of the fastest-growing, diversified surgical ophthalmic businesses in the world, our purpose-built portfolio of trusted brands includes: Beaver (Knives and Blades), Visitec (Cannulas), Malosa (Single-Use Instruments), Vitreq (Vitreoretinal Surgical Products) and PhysIOL (Premium IOLs), and spans more than 90 countries.

We’ve set our sights on touching the lives of millions of patients affected by conditions such as cataracts, refractive error, glaucoma, retinal disease, and dry eye. Unburdened by legacy or bureaucracy, we have developed our strategy around a simple concept – taking pride in delivering innovative solutions for our physicians and patients, based on their needs.

We trust and empower our associates to make decisions and solve problems because collaboration drives us. Valuing agility, simplicity, and transparency, we stay committed to listening to our customers, delivering for our patients, and keeping the future in focus.

Learn more at  

BVI fokuserar om framtidens syn.

Som en av de snabbast växande, diversifierade kirurgiska oftalmologiska företagen i världen, inkluderar vår specialbyggda portfölj av pålitliga varumärken: Beaver (knivar och blad), Visitec (kanyler), Malosa (instrument för engångsbruk), Vitreq (Vitreoretinal Surgical Products) och PhysIOL (Premium IOLs), och sträcker sig över mer än 90 länder.

Vi har siktet inställt på att beröra livet för miljontals patienter som drabbats av tillstånd som grå starr, brytningsfel, glaukom, näthinnesjukdom och torra ögon. Utan börda av arv eller byråkrati har vi utvecklat vår strategi kring ett enkelt koncept – vara stolta över att leverera innovativa lösningar för våra läkare och patienter, baserat på deras behov.

Vi litar på våra medarbetare och ger dem möjlighet att fatta beslut och lösa problem eftersom vi drivs av samarbete. Vi värdesätter smidighet, enkelhet och transparens och fortsätter att vara engagerade i att lyssna på våra kunder, leverera för våra patienter och hålla framtiden i fokus.

Läs mer på

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