Delivery Manager

1 month ago

Stockholm, Sweden Doconomy Full time
Abo ut Us

Join Doconomy, a market leader in impact technology, here to rewrite the financial system. We are dedicated to driving global climate action by equipping banks with innovative financial tools that educate and foster positive change.

Our groundbreaking ecosystem of tools combines expertise in behavioral science to design financial services that make it simple and enjoyable to save and invest money, all while reducing environmental impact. By integrating these solutions into existing banking apps, we help people achieve their financial goals and contribute to a sustainable future.

With over 90 clients in 30 different markets, including key partnerships with organizations like the United Nations Framework Convention on Climate Change (UNFCCC), Mastercard, S&P Trucost, and the World Wildlife Fund (WWF), Doconomy is at the forefront of the industry. We are backed by leading investors such as Mastercard, Ingka Group, Citi Ventures, and ABN Amro Ventures.

Our diverse team includes former bankers, engineers, developers, designers, brand strategists, ESG experts, behavioral science experts, and thought leaders in innovative business and service design. We bring expertise from some of the world’s largest digital and sustainable banks, corporations, and fintechs, ensuring we remain best-in-class.

More than ever, we have the opportunity to help make financial well-being and sustainable living a reality for millions. We are looking for bright, courageous, and passionate individuals to join our impact-driven team in shaping the future of the finance industry.


Join our Team

Customer Delivery is a newly established team within Doconomy, and we're seeking talented individuals who are eager to join us on our journey to establish a first-class delivery function

As a Delivery Manager, you'll assume a pivotal role in orchestrating the conversion and onboarding process for our enterprise clients. This role presents a unique opportunity to collaborate with leading banks at the forefront of sustainability and financial well-being, serving as a trusted advisor.

In this role, you'll leverage your technical expertise alongside coordination and project management skills to successfully convert and onboard new clients. From guiding prospective clients through the conversion journey to acting as the primary point of contact during client's onboarding, you'll play a central role in ensuring a seamless and efficient process.

Joining our team means becoming part of an ambitious, fun, and highly skilled group of team players who are deeply passionate about sustainability and financial well-being.
What you will do
  • Collaborate with prospective clients to define functional and technical engagement scope, ensuring the client's comprehensive understanding of the product and implementation approach
  • Drive the contractual process and mobilization for onboarding
  • Assume the role of project manager during client onboarding. Collaborate closely with the client to develop a project plan and actively lead the execution while overseeing progress.
  • Guide clients through essential considerations and best practices, setting them up for success in achieving desired outcomes. This includes advising on governance set-up, technical and UX integration, and product localization.
  • Act as a product expert, offering comprehensive guidance to clients on both the functional and technical setup of our products.
  • Provide first-line technical support to clients throughout the onboarding process, engaging deeper technical expertise as needed.
  • Facilitate change management processes in the event of scope changes.
  • Proactively seek opportunities for process enhancements and improvements within our delivery methodology 
You’ll be successful in this role if you
  • Have previous experience in a similar role, demonstrating a track record of success in advanced IT project management - ideally in a B2B SaaS context in the financial sector
  • Bring a blend of technical, project management, and relationship management skills to the table.
  • Continuously seek feedback and insights to drive continuous improvement in processes and ways of working. 
  • Are adaptable to altitude shifting, navigating between short-term execution and long-term strategic planning.
  • Bring deep domain knowledge in retail banking, understanding typical banking system landscapes and challenges.
  • Have experience in integrating and embedding web applications and Software Development Kits (SDKs)
  • Have exposure to start-to-scale-up environments, highlighting adaptability and a capacity to thrive in dynamic organizational structures.
  • Demonstrate great communication skills (English), to effectively collaborate with clients, the team, and colleagues across the world.
  • Have experience working in a hybrid environment and are a strong advocate for hybrid work models, fostering productivity and collaboration.
What we offer
  • An engaging and vibrant office located in central Stockholm
  • A diverse and international team, you will be working alongside colleagues based in 11 countries
  • Collaboration within cross-functional teams, ensuring smooth progress towards goals, achieving results collectively
  • Weekly company-wide meetings where projects are discussed, providing inspiration and a platform to share achievements
  • Utilization of tools such as Slack, Miro, Google Drive & Meet for easy collaboration, efficient project management, and staying connected
  • Access to the latest devices and equipment to enable your best work
  • Great benefits Including a variety of insurance & pension plans, tailored to the country of employment
  • A generous wellness allowance per year
  • 2 extra self-care days per year, in addition to your paid vacation, to be used at your discretion

 

We have an ongoing recruitment process – if this role is online, it means it’s still open

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