pre-collection officer
4 weeks ago
Nstart är ett av Sveriges mest framgångsrika fintechföretag. Vi är ett teknikdrivet kreditmarknadsbolag som erbjuder en unik tjänst med hållbara refinansieringslösningar för konsumenter som hjälper dem i riktning mot skuldfrihet.
Vi använder ny teknik och metodik för att utmana traditionella lånemodeller och generera djupare insikter än vad traditionella banker och långivare kan. Genom åren har vi kunnat hjälpa tusentals kunder att förbättra sin ekonomiska situation. Företaget växer snabbt och expanderar internationellt.
Nu söker vi efter en erfaren specialist inom pre-collection/collection att axla rollen som Pre-Collections Officer.
Vi tror att har du en bakgrund inom collection i en bank eller annat finansiellt institut och är sugen på att ta nästa steg, för att ta större ansvar. Vi tror att du är en person som söker mer utrymme och vill få större inflytande över den verksamhet du jobbar med. Du vill ta plats och delta i att leda det dagliga arbetet med pre-collection och kundaktiviteter i ett växande och entreprenöriellt företag med många smarta och roliga kollegor
Ansvar
- Hantera daglig kunddialog, främst via telefon
- Hantera betalningsplaner för kunder
- Administrativ hantering av kravrelaterade ärenden
- Strukturera och planera kravhantering i nära samarbete med Nstarts chef för Customer Success & Collection
- Arbeta med feedback från kunder och säkerställa hög kundnöjdhet
Du har
- Telefonvana
- Tidigare erfarenheter av pre-collection/collection
- Gedigen erfarenhet av finansiella tjänster
- Bakgrund från en bank eller annat finansiellt institut
- Goda kunskaper i både svenska och engelska i tal och skrift
- Intresse av att arbeta i ett snabbrörligt företag
För den här tjänsten lägger vi stor vikt vid dina personliga egenskaper och din karaktär.
Som person ser vi att du är flexibel, prestigelös och har en god förmåga att arbeta tillsammans med andra i ett team. Du har en god känsla för kommunikation och är mån om att sprida energi och glädje till dina kollegor. Du är social och har lätt för att möta kunder och hjälpa dem med deras frågor. Du har gott omdöme och brukar ha lätt för att lösa utmaningar. Du har koll på vad som pågår och har ordning och reda omkring dig.
Vi tror på utveckling och lärande genom att göra och testa. Du ges stort utrymme att ta egna initiativ, får utrymme för dina ambitioner och en möjlighet att coacha och agera föredöme.
Tjänsten passar dig som trivs med att arbeta i en kultur genomsyrad av hög aktivitet, varm gemenskap, högt i tak och mycket skratt. Du rapporterar till Nstarts chef för Customer Success & Collection.
Övrig information
Start: Enligt överenskommelse
Omfattning: Heltid
Placering: Stockholm
Låter det bra? I så fall ser vi fram emot din ansökan
Ansökan sker i Teamtailor.
nstart.com
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