Workforce Management Regional Scheduling Lead, North

6 days ago

Stockholm, Stockholm, Sweden Wolt Full time
Workforce Management Regional Scheduling Lead, North

Job Description

As a Regional Scheduling Lead in our Workforce Management (WFM) team, you will lead a group of 5-8 schedulers managing routines across 6-9 countries. Your role is pivotal in creating efficient, accurate schedules that balance operational goals. Collaborating with the Global Scheduling Lead and partnering with Planning and Intraday teams, you will ensure alignment across functions while serving as a key escalation point for complex challenges.

In this position, you will refine scheduling practices, develop mid-term forecast models, and generate actionable insights from data. By simplifying processes, driving automation, and fostering continuous improvement, you will optimize scheduling accuracy and enhance service levels. Your work will ensure smooth operations, enabling our teams to meet organizational and customer needs effectively.

Your mission:

  • Work with your countries and Regional counterparts to optimise our service delivery for our customers no matter where they are;
  • Grow and level up your team, supporting their development through the WFM Career map and beyond;
  • Set the scheduling strategy for the upcoming 3 months and work with our internal, shared services and outsourced teams to deliver this;
  • Build scalable scheduling routines, identify and highlight replication opportunities for global consistency;
  • Understand and interrogate our forecasts, making adjustments using your expertise and optimise our coverage to meet our SLAs, efficiency goals and resolution times;
  • Identify process improvement opportunities and take the initiative to automate, improve efficiency, and reduce waste and cycle times across WFM practices, whilst always considering our agents' well-being;
  • Drive and be accountable for WFM KPI improvements (forecasting accuracy, scheduling accuracy, cycle times);
  • Co-own quarterly OKR target-setting with your fellow leads;
  • Build smaller-scale forecasts to support exceptional events, such as incidents.

Our humble expectations:
  • You're experienced as a people lead - you have at least 1 year of experience leading teams and/or 1 year in a Workforce Management role.
  • You'll have created schedules in a contact centre environment in your prior roles.
  • You have a strong understanding of Workforce Management. You have experience in forecasting (including knowledge of different forecasting models), capacity planning, scheduling and real-time management.
  • You're an independent problem solver. You're able to identify and resolve issues independently, even in unfamiliar or ambiguous situations.
  • You're a self-starter - you have a proven track record of taking ownership and creatively solving problems, while improving efficiency.
  • You feel confident in stakeholder management - you're able to connect and maintain relationships with various internal teams.
  • You get it done. You can identify and resolve issues independently, taking initiative even under unfamiliar or ambiguous circumstances.
  • You are strategic and data driven - you think strategically and are able to translate strategy into operational plans, you analyse and interpret data. You have worked with BI tools before like Looker etc. and your Excel/Spreadsheets skills are advanced

Next Steps:

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going

We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today

If you have any further questions about the position before submitting an application, you can turn to:

Laura Ilioaea - Talent Acquisition Partner

laura.ilioaea@external.wolt.com

Please note that we do not accept applications coming in via email. Please submit your application in English via our career page.

About Wolt:

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt's products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt's mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

So, why work at Wolt?

At Wolt, We're About Getting Things Done. You'll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it's pretty cool seeing us grow every week. If you're passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion:

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.
Seniority level
  • Not Applicable
Employment type
  • Full-time
Job function
  • Other
  • Industries: Software Development
#J-18808-Ljbffr

  • Workforce Management Regional Scheduling Director

    6 days ago

    Stockholm, Stockholm, Sweden Wolt Full time

    Job SummaryWe are seeking an experienced Regional Scheduling Lead to join our Workforce Management team. As a key member of our leadership team, you will be responsible for developing and implementing efficient scheduling strategies that align with business objectives.You will lead a team of 5-8 schedulers managing routines across 6-9 countries,...

  • Regional Workforce Optimization Lead

    6 days ago

    Stockholm, Stockholm, Sweden Wolt Full time

    About the RoleThis is an exciting opportunity to join Wolt's Workforce Management team as a Regional Scheduling Lead. You will play a pivotal role in creating efficient schedules that meet organizational needs while ensuring smooth operations.Your mission will be to:Work with countries and regional counterparts to optimize service deliveryGrow and level up...

  • Workforce Management Consultant

    3 days ago

    Stockholm, Stockholm, Sweden Gazelle Global Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Gazelle GlobalSenior IT Recruiter | Trusted & recommended by 100+ Professionals | Helping IT Experts Land Their Dream RolesLocation: Stockholm, SwedenJob Type: FreelanceDuration: 6 months (Potential extension)Job Description:We are seeking an experienced...

  • Scheduling Strategy and Operations Manager

    6 days ago

    Stockholm, Stockholm, Sweden Wolt Full time

    Key ResponsibilitiesThe successful candidate will have at least 1 year of experience leading teams and/or 1 year in a Workforce Management role. They will have created schedules in a contact centre environment and have a strong understanding of Workforce Management.Key skills and qualifications include:Experience in forecasting, capacity planning, and...

  • Workforce Optimization Specialist

    3 days ago

    Stockholm, Stockholm, Sweden Gazelle Global Full time

    Gazelle Global is seeking an experienced Functional Consultant to lead multiple country deployments and support technical teams in global Kronos cloud-based implementations.Job DescriptionWe are looking for a skilled Techno-Functional Consultant/Architect with extensive experience in Workforce Management (WFM) and strong techno-functional expertise.Lead and...

  • Associate Operations Manager

    4 days ago

    Stockholm, Stockholm, Sweden Wolt Full time

    About the RoleThis is a multi-faceted and highly varied role that includes driving innovation, implementation, and execution across all aspects of operations in region North. As an Associate Operations Manager, you will be part of the Regional Strategy & Operations team and report directly to the Regional Head of Strategy & Innovation.Key responsibilities...

  • Strategic HR Business Partner for Europe North

    18 hours ago

    Stockholm, Stockholm, Sweden TN Sweden Full time

    We are seeking a highly skilled Strategic HR Business Partner to join our team in Europe North. As a key member of the AGS PXT team, you will play a critical role in driving the development and implementation of our HR strategy.Key Responsibilities:Be a trusted advisor to senior leaders, providing guidance on people-related matters.Develop and execute talent...

  • Europe North Public Sector Leader, AGS

    1 week ago

    Stockholm, Stockholm, Sweden Amazon Full time

    The Head of Public Sector is a senior leadership team role in Europe North, responsible for all operations of the AWS Public Sector business across the eleven countries of the Nordics, Benelux and Baltics. They are responsible for leading a multi-country, multi-layer organization of sales, technical and business development professionals who deliver...

  • Design Excellence Lead

    5 days ago

    Stockholm, Stockholm, Sweden Quinyx Full time

    Workforce Management SolutionsWe develop software that makes scheduling and time reporting more smooth and more flexible for almost a million users worldwide.About the TeamWe are a global team of 30 nationalities, with a family atmosphere where everyone is encouraged to share knowledge and support each other.Job ResponsibilitiesMentor and coach junior...

  • Expert in UKG Pro Workforce Management

    2 days ago

    Stockholm, Stockholm, Sweden Dwi Consulting Full time

    Dwi Consulting seeks a highly skilled Solution Architect to lead the design, implementation, and maintenance of UKG Pro Workforce Management solutions. The successful candidate will have a deep understanding of UKG Pro WFM functionalities and be able to provide strategic guidance to optimize workforce processes.This role requires a minimum of 8 years of...

  • Workforce Planning Expert

    2 days ago

    Stockholm, Stockholm, Sweden TN Sweden Full time

    Sustainability and digital innovation are driving the evolution of the energy sector. At TN Sweden, we're committed to harnessing technology to reduce energy consumption and costs. As a Workforce Management Analyst, you'll play a key role in optimizing our operational efficiency, ensuring seamless service delivery to our customers.Job MissionYou will monitor...

  • Head of Workforce Planning

    2 days ago

    Stockholm, Stockholm, Sweden TN Sweden Full time

    Nasdaq Sweden is seeking a Head of Workforce Planning to lead our workforce planning efforts and drive strategic organizational change. This challenging full-time role is based in our Stockholm office, offering a comprehensive compensation package and opportunities for professional growth.The ideal candidate will have 12+ years of experience in HR-related...

  • Workforce Management Analyst

    2 days ago

    Stockholm, Stockholm, Sweden TN Sweden Full time

    Social network you want to login/join with:Tibber is a different company in a very traditional industry. We are aiming to create the best digital tool so that you as a user can apply new technologies to reduce energy consumption and power costs.We are Tibber, the energy company that wants you to use less energy. Whaaat? That's right. We'll get back to that....

  • Sales and Business Development Manager

    2 days ago

    Stockholm, Stockholm, Sweden ID North Full time

    Overview:At ID North, we pride ourselves on being a thriving and supportive company at the forefront of identity security. We offer competitive benefits and opportunities for growth alongside industry specialists every day.We are looking for an experienced Sales and Business Development Manager to join our team in Finland. The successful candidate will be...

  • Team Lead

    4 days ago

    Stockholm, Stockholm, Sweden Teamtailor AB Full time

    Strategic Leadership in Customer SuccessAs a seasoned leader, you'll oversee a team of 20 Customer Success Managers, driving success in the North Europe markets and fostering strong departmental collaboration.Your key responsibilities will include:Oversight of day-to-day operations to ensure tasks are completed efficiently.Setting and achieving goals for...

  • Central Operations Manager

    2 weeks ago

    Stockholm, Stockholm, Sweden Voi Technology AB Full time

    YOUR MISSION AT VOIAs Central Operations Manager (Workforce Management), you will focus on workforce flexibility, shift planning, and scheduling strategies, playing a pivotal role in optimizing workforce operations by ensuring efficiency, effectiveness, scalability, adaptability, and cost control in staffing and scheduling across all markets. In this role,...

  • Central Operations Manager

    2 weeks ago

    Stockholm, Stockholm, Sweden Voi Technology Full time

    YOUR MISSION AT VOIAs Central Operations Manager (Workforce Management) you will focus on workforce flexibility, shift planning, and scheduling strategies and play a pivotal role in optimising the workforce operations by ensuring efficiency, effectiveness, scalability, adaptability, and cost control in staffing and scheduling across all markets. In this role...

  • Central Operations Manager

    1 week ago

    Stockholm, Stockholm, Sweden Voi Technology AB Full time

    YOUR MISSION AT VOIAs Central Operations Manager (Workforce Management), you will focus on workforce flexibility, shift planning, and scheduling strategies. You will play a pivotal role in optimizing workforce operations by ensuring efficiency, effectiveness, scalability, adaptability, and cost control in staffing and scheduling across all markets. In this...

  • Technical Account Manager, ISV North

    3 days ago

    Stockholm, Stockholm, Sweden Amazon Full time

    Amazon Technical Account Manager, ISV North in Stockholm, SwedenDescriptionAn AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor, you'll have a direct impact in helping our customers gain the most value from cloud technology. You'll craft and execute strategies to drive...

  • Senior Workforce Planning Analyst

    2 weeks ago

    Stockholm, Stockholm, Sweden Alfa Laval Full time

    Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital...