Central Operations Manager

3 days ago

Stockholm, Stockholm, Sweden Voi Technology AB Full time

YOUR MISSION AT VOI

As Central Operations Manager (Workforce Management), you will focus on workforce flexibility, shift planning, and scheduling strategies. You will play a pivotal role in optimizing workforce operations by ensuring efficiency, effectiveness, scalability, adaptability, and cost control in staffing and scheduling across all markets. In this role, you will report to the Director of Central Operations and work cross-functionally in close collaboration with local and central teams to analyze workforce utilization, align staffing levels with demand, drive strategic improvements in staffing models, scheduling, and overall workforce efficiency to ensure seamless execution of our operations. This will include:

Workforce Optimization & Scheduling:

  • Develop and implement standardized workforce planning processes and work closely with in-market teams to tailor strategies to local requirements while maintaining alignment with central goals.
  • Optimize scheduling processes to balance cost efficiency, compliance, and operational performance.

Flexibility & Staffing Strategy:

  • Design scalable staffing models and improve staffing flexibility by developing dynamic shift structures, cross-functional roles, and optimized scheduling methods.
  • Evaluate and implement solutions for balancing in-house and 3PL workforce models.
  • Support markets in contingency planning to ensure effective workforce allocation at all times and develop and execute strategies to reduce reliance on temporary labor.

Performance Analysis & Forecasting:

  • Build and refine workforce performance dashboards and track key metrics to ensure productivity, engagement, and cost-effectiveness.
  • Leverage data to identify inefficiencies, forecast workforce demand, and drive actionable improvements.

Cross-Functional Collaboration:

  • Work closely with stakeholders to align on priorities, improve workforce deployment, and facilitate knowledge-sharing.

Continuous Improvement & Innovation:

  • Collaborate with the R&D team on identifying and implementing automations to reduce manual effort, increase accuracy, and accelerate data-driven improvements.
  • Stay ahead of industry trends and workforce innovations, integrating best practices, evaluating and introducing new staffing models, and driving initiatives to improve workforce satisfaction and retention while maintaining operational excellence.

WHAT YOU NEED TO EMBARK

We're looking for an analytical and structured problem solver with a deep understanding of operational workforce dynamics and the ability to collaborate and drive cross-functional strategic improvements in a fast-paced dynamic environment. In addition to this, we believe the right person has:

  • A Bachelor or Master of Science degree in engineering, business, finance, or similar.
  • Professional fluency in English.
  • 3-5 years of experience working hands-on with development, implementation, and roll-out of standardizations across warehouse, logistic, or industrial operations.
  • Experience in analysis of operational data, operational data-driven decision making, and operational performance monitoring.
  • Experience managing multiple projects, senior stakeholders, and making hard prioritizations.

WHY VOI?

Working at Voi is more than just a job; our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this, you'll have the opportunity to:

  • Join Europe's #1 micromobility operator and one of the fastest growing scaleups.
  • Get "skin in the game" through our employee options program.
  • Have a direct impact on optimizing workforce efficiency, satisfaction, and retention.
  • Work together with inspiring, motivated, and fun colleagues towards a common goal.
  • Join the micromobility revolution and be a part of creating sustainable cities made for living, free from noise and pollution.
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