Resident site manager

3 days ago

Västerås, Västmanland, Sweden TN Sweden Full time

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At Westinghouse Electric Company, we are pioneers in nuclear technology and our technology is the basis for nearly half of the world's commercial nuclear power plants in operation. Today, we are also building several new reactors that contribute to more fossil-free energy. Globally, we have over 10,000 employees in 19 countries, of which 1,000 are at our Swedish workplaces in Västerås and Täby. Our Swedish operations were founded in 1969 and supply nuclear fuel as well as products and services in automation, maintenance, testing and decommissioning for customers around the world.

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

General Job Function:

Provides on-site leadership to ensure Westinghouse delivers safe, high-quality services with a focus on customer satisfaction. Achieve financial targets set for the customer. Builds and maintains valuable customer relationships through a solid understanding of the site-specific needs and the customers buying protocol to support feeding the sales pipeline back into Westinghouse sales team.

Duties and Responsibilities:

Implement standards contained in Westinghouse "Codes of Business Ethics & Conduct". Ensure that all employees reporting to this position are informed about the standards and related policies, and enforce them within this supervised activity.

On-Site Customer Support

  • Serves as the Westinghouse presence at customer site, representing Westinghouse's ability to respond to planned and emergent customer needs.
  • Provides valuable customer information that helps build relationships and a broader understanding of the customer's site needs.
  • Ensure Westinghouse activities and interactions are being implemented consistent with the site specific environment, policies, procedures and organization to meet requirements and eliminate cost of poor quality.
  • Serve as champion for human performance (HuP) and safety.

Identify Customer Needs

  • VOC: Issue regular plant status reports, as appropriate. Identify unmet customer needs and communicate within the sales and product teams for identification of potential solutions.
  • Competitor and Utility Intelligence: Collect marketplace data including customer long-term O&M and capital plans as well as competitor intelligence and communicate with relevant Account Manager.
  • Grow the Pipeline: Identify and evaluate customer needs, review bid specifications for applicability WEC products and services.
  • Propose: Direct, coordinate, and solicit various product lines for technical and financial input in support of the proposal process. Submit proposals and negotiate up to contract signature for basic opportunities with standard T&C's as per the DOR.
  • Pursue: Push the identified business opportunities in customer organization.

Execution Oversight

  • Provide guidance, coaching and oversight to field project managers in the execution of a specific project.
  • Provide oversight of scope development, schedule development, contingency planning, and development of work packages/orders and project plans.
  • Supervise Westinghouse personnel on site and provide feedback on individual and team performance.
  • Work with Customer to remove barriers to the successful completion of projects. These could involve work scopes, customer support requirements, plant logistics, and physical issues.
  • Elevate unresolved issues through the proper channels in both the Customer and the Westinghouse organization to obtain mutual resolution.
  • Coordinate the development of a unit/fleet long term strategic maintenance and performance enhancement program integrated into a total outage program.
  • Indirectly report to and support the Account Executive for matters related to customer projects and OPS services.
  • Develop Status Reports and lead presentations to the Account Team, Executive Steering Committee, and the Executive Board.
  • Manage and lead resolution of customer satisfaction issues (technical and commercial).
  • Review performance results and manage performance metrics evaluations.
  • Provide feedback and mentoring to WEC OM's, Project/Service PM's Supervisors and Leads.
  • Lead the identification of lessons learned, outage performance, and continuous improvement.

Customer Relationships

  • Systematically build consultative relationships at all levels within the site organization including operations, maintenance and engineering decision-makers. Be an active member of the utility leadership team.
  • Use the customer relations management tool (D365) to capture customer and competitor intelligence as well as document associated actions to support achievement target objectives.
  • Uses extensive knowledge of Westinghouse products and services, customer capital spending decisions, outage planning and technical issue resolution to become a trusted advisor to the customer.
  • Attend customer status meeting or other relevant meetings to understand customer short-term issues and long-term business needs.
  • Lead resolution of added scope, delays, contract changes, etc associated with site activities.

Education and Qualifications / Skills and Competencies:

  • Bachelor's degree in Engineering or equivalent related technical discipline.
  • 10 years of engineering or field experience. Prior field service, outage and/or on-site utility experience. Significant customer facing experience at the plant and corporate level.
  • Assignments require broad based technical knowledge of plant operations and application of field service engineering techniques, principles and practices.
  • Experience in complex contract management, customer negotiations, and supplier delivery.

Apply today

Welcome with your application including CV and cover letter. We interview candidates on a continuous basis, so please send in your application as soon as possible

Security clearance is carried out as part of the recruitment process.

For more information about the role, please contact the hiring manager Eduard Llibre or +33 (0) 638829304.

Union agreement

This role belongs to the union agreement Teknikavtalet.

Union representatives

IF Metall: Zlatko Grbic, +46 732 367 035.

We offer

At Westinghouse, we offer an inspiring work environment in a high-tech industry. You will be a part of a network of global experts from several different areas and we offer great opportunities for competence development and career growth, both in Sweden and abroad.

As a member of our team, you will work together with engaged colleagues and be a part of an environment that is both challenging and supportive. Many of our positions are based in activity-based environments which enables a flexible workplace.

At Westinghouse, we have a strong safety culture. Our business is covered by the union agreement Teknikavtalet and local agreements.

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