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Service Delivery Manager

1 month ago

Uppsala, Uppsala, Sweden QD Sverige Full time

Vi söker en driven Service Delivery Manager som vill utveckla våra kunders IT-leveranser utifrån kundernas olika förväntningar. Ditt ansvar kommer vara att säkerställa en kvalitativ kundleverans samt att utveckla våra kunder framåt på den konstanta IT-resan I denna roll säkerställer du att kundens verksamhets- och IT-behov identifieras, hanteras och utvecklas.

Som Service Delivery Manager ansvarar du för att kundens verksamhets- och IT-behov identifieras och möts i tid. Du driver utveckling genom att lyfta leveransen och kunden till nästa nivå, identifiera förbättringsförslag och initiera nya projekt. Som länk mellan olika grupper, både inom och utanför leveransorganisationen, säkerställer du att vi når våra mål och KPI:er.

Du har en nyckelroll i dialogen med kunden och ansvarar för att bygga och underhålla en stark relation med beställaren. Genom regelbundna, proaktiva möten driver du samarbetet framåt, säkerställer en strukturerad uppföljning och dokumenterar beslutsunderlag.

Utöver kundansvaret arbetar du aktivt med bolagsutveckling. Du granskar och godkänner förändringar enligt Change-processen, identifierar förbättringsområden i leveransorganisationens processer och rutiner samt koordinerar framtagandet av förvaltningsplaner och IT RoadMaps.

Kvalifikationer

  1. Minst 5 års erfarenhet av en liknande roll, t.ex. Service Delivery Manager, IT-projektledare eller IT-försäljning
  2. Stark kommunikationsförmåga och erfarenhet av att hantera kunddialoger
  3. Erfarenhet av att koppla samman verksamhetsbehov med IT-lösningar
  4. Vana av att driva förändring och förbättra processer
  5. Arbetslivserfarenhet inom IT-förvaltning
  6. Flytande svenska i tal och skrift
  7. Goda kunskaper i engelska i tal och skrift

Personliga egenskaper

  1. Kommunikativ och relationsskapande
  2. Lösningsorienterad med en stark servicekänsla
  3. Trygg i sin erfarenhet och vågar ta initiativ
  4. Strukturerad och skicklig på att hantera flera uppgifter samtidigt

Meriterande

  1. Erfarenhet av ITIL eller liknande ramverk
  2. Erfarenhet av arbete i en komplex IT-miljö
  3. Teknisk bakgrund inom IT

Vill du vara en del av ett härligt bolag och vår fortsatta resa med att lyfta kund och leverans till nästa nivå är du varmt välkommen med din ansökan

Varför välja oss som din nästa arbetsgivare:

Flexibilitet Hos oss betyder work-life balance att du kan jobba halva veckan där det passar dig bäst – hemma, på café eller på kontoret

Kunniga kollegor Välkommen till ett företag där IT är själva kärnan i vår verksamhet. Få möjlighet att jobba med grymma kollegor som brinner för IT (kanske lika mycket som du gör). "101 % för dig" är vårt mantra, oavsett om det gäller dig som medarbetare eller våra kunder.

Rätt storlek - Vad är rätt storlek, kanske du undrar? För oss innebär rätt storlek att vi är stora nog att erbjuda utvecklingsmöjligheter men samtidigt små nog för att varje medarbetares insats ska göra skillnad.

Teknikpeng - Hos oss får du välja din egen utrustning när du börjar, och varje år får du en summa att spendera på de senaste prylarna – så att du alltid ligger steget före

Är du nyfiken på att höra mer om QD som arbetsgivare? Lyssna här https://open.spotify.com/episode/7DdWlG3PGGMcv9AHlblHxg?si=1c6dbe944a474da0

I så fall vill vi gärna lära känna dig bättre genom att ställa några frågor och ta en titt på ditt CV eller LinkedIn-profil. Vi tror på en fördomsfri rekrytering, så inget personligt brev behövs. En bakgrundskontroll genomförs innan anställningsbeslut.

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