Client Service Analyst
1 week ago
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Client Service Analyst - Cash management, StockholmLocation: Stockholm, Sweden
Job Category:Other
EU work permit required:Yes
Job Reference:4f5ec1ce93f7
Job Views:3
Posted:28.03.2025
Expiry Date:12.05.2025
Job Description:Personal Competences- Demonstrates a strong commitment to client satisfaction
- Ability to balance between DB interest and client's interest
- Make decisions within guidelines and policies to avoid risks
- Analytical, decisive and problem-solving skills
- Ability to take full ownership and responsibility across the Cash Management organization
- Flexibility and willingness to work autonomously
- Ability to withstand stress, organize and set priorities to meet deadlines/targets whilst remaining responsive, calm and attentive to client needs, proactive mind-set
- Strong interpersonal and communication skills, verbally and in writing
- Demonstrates commitment to accuracy and consistently delivers high-quality work on the first attempt
- Ability to encourage and persuade colleagues around the global DB infrastructure to obtain specific, accurate and timely answers/solutions for clients
- Bachelor / Master degree or equivalent
- Fluent written and spoken English, and native language; other languages would be an asset
- Good knowledge of Microsoft software applications, Salesforce and Docusign
- Experience from e-banking and back-end systems would be an asset
- Experience in Cash Management or similar environment (e.g. Treasury)
- Good understanding of corporate cash management products as well as domestic and international payment methods and instruments
- Good knowledge of European Clearing systems, global domestic clearing systems, SEPA and payment mechanisms, including an awareness of new developments in the marketplace – e.g. e-commerce, blockchain technology and Fintech industries
- Responsible for ensuring that Pipeline deals assigned to the team are completed within the agreed timeline
- End-to-end coordination and full responsibility of all Local product and account opening documentation related to projects as allocated by the Lead implementation managers.
- Distribute account opening documentation to customer and advise on its' completion
- Collate returned/completed account opening documentation and supporting corporate documents – forward to relevant back office unit or branch and ensure accounts are opened
- Act as single point of contact to back-end administration – including technical sign-off
- Ensure handling of documentation is in compliance with audit rules
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