Nordic Technical Service Manager

2 weeks ago

Malmo, Skåne, Sweden AkzoNobel Full time

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Nordic Technical Service Manager

Date: Mar 13, 2025

We supply the sustainable and innovative paints and coatings that our customers, communities – and the environment – are increasingly relying on. Our world class portfolio of brands – including International, Interpon, Nordsjö and Sikkens – is trusted by customers around the globe. We're active in more than 150 countries and have set our sights on becoming the global industry leader. It's what you'd expect from a pioneering paints company that's committed to science-based targets and is taking genuine action to address globally relevant challenges and protect future generations.

We are around 1100 employees in the Nordic countries. At the three production sites in Sweden we produce and develop paints and coatings for consumer, retail, and industry customers. Our headquarters is situated in Amsterdam, in the Netherlands.

Are you a Technical Service Manager with a passion for leadership? With a business focus and a commercial mindset that can provide high level service to clients and customers. Do you want to work in a global company in the Nordic market and are you a team player who thrives in a business where there is a strong focus on collaboration between colleagues and functions to achieve great results? Then you may be the one we are looking for to join our Nordic team placed at our site just outside Malmö.

What can AkzoNobel offer you?

At AkzoNobel you are met by a warm and welcoming atmosphere. We work together with a focus on innovation and sustainability, to be the leader in our industry. Diversity enriches our workplaces, and we work actively together with our employees to make them thrive and develop. We work strategically to become a better employer. This has resulted in that we have been appointed one of Sweden's Karriärföretag and received Top Employer certification 2025. We offer you an international working environment where you take on rewarding and challenging tasks that broaden your horizon and develop you in your role. You will work with competent and like-minded colleagues who share your attitude and enthusiasm. Welcome

What will you do?
As our Nordic Technical Service Manager, you'll be at the heart of our technical operations, leading a dynamic team of 8 experts across Sweden, Denmark, and Norway. You'll play an important role in both global and local projects, driving innovation and excellence. Your leadership will ensure top-notch technical support and training for our field force and customers, fostering a sustainable and growing business. You'll also spearhead quality initiatives, reporting directly to our Global Quality Manager. Your main tasks will include:

  • Product testing & evaluation: Collaborate with project teams to prepare for exciting new product launches.
  • Technical documentation: Create and manage training materials for customers and local field force.
  • Professional training: Deliver expert training on the use and application of our products, equipment, and documentation.
  • Technical expertise: Provide invaluable knowledge to technical and sales departments, tackling complex issues and educating customers.
  • Complaint management: Lead the team in handling product performance and application complaints with expert knowledge.
  • Legislation updates: Keep technical and sales departments informed about changes in legislation.
  • Team development: Drive engagement and development within the team, focusing on customer satisfaction and business excellence.
  • Market synergy: Understand the unique aspects of the three markets and work towards creating synergy effects.
  • Global quality meetings: Participate in global meetings, responsible for KPIs and updates to our Business / Marketing Sales Unit.

You'll be part of a wonderful and committed team of technicians, commercial operations, sales, and marketing professionals, as well as colleagues from central functions. Your external relations will include customers in professional, retail, and B2B markets, along with global functions related to quality and innovations.

Location: Malmö preferably residing in the Öresund region. Work Mode: Hybrid. Reporting to: Nordic Commercial Operations Manager.

Who you are?
To thrive as our Nordic Technical Service Manager, you bring a blend of technical expertise and a solid grasp of commercial business processes. Your leadership experience, strong communication skills, and adeptness in change management empower our team to achieve their goals and realize our vision.

Key Attributes:

  • Structured & organized:You excel in planning and executing activities, ensuring thorough reporting of outcomes.
  • Goal-Oriented:You are driven by objectives and committed to achieving them.
  • Relationship builder:You foster strong connections with colleagues and customers alike.
  • Continuous improvement mindset:You are always looking for ways to enhance processes and outcomes.
  • Customer focused:You prioritize customer satisfaction in all your endeavors.
  • Multilingual:You are fluent in one or more Scandinavian languages and English, our business language.
  • Confident presenter:You are comfortable speaking and presenting in front of diverse audiences.

Your ability to balance technical knowledge with commercial insight, coupled with your leadership and communication prowess, makes you an ideal fit for this role.

Your application
At AkzoNobel we are very committed to ensure an inclusive and respectful workplace where all employees can be their best selves. We strive to embrace diversity, tolerance and respect. Our recruitment process plays a major role in this journey as it lays the foundation for a diverse work environment. In our organization, all qualified applicants are treated from an equal perspective regardless of ethnic origin, religion, gender, gender identity, sexual orientation, age or disability.

We do not accept applications via email or phone. We review the applications continuously so please apply today

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