Service Center Leader
4 weeks ago
Be part of something altogether life-changing
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.
Forming part of the Biotechnology segment at Danaher, we bring together dedicated technical expertise and talent to develop the next generation of life-changing therapeutics.
The Service Center Leader for Cytiva is responsible for remanufacturing/rebuilding parts and instruments, calibrating Field Service tools, the repair, rebuilding, and/or remanufacturing of customer systems. The Umea-based Service Center operation drives significant cost-savings to the Equipment Services organization.
This position is part of the Global Service Delivery team. As an on-site Umea-based role, the people-leader will oversee a team of associates and drive daily operations. At Cytiva, our vision is, to advance future therapeutics from discovery to delivery.
In this role, you will have the opportunity to:
- Drive process improvement centered around the remanufacturing and rebuilding of service parts, calibration of service tools, and remanufacturing of systems
- Drive operational process rigor focused on rebuilding, remanufacturing, and repair of service parts and customer instruments for internal cost savings
- Lead a team of site-based technicians. Oversee daily work operations. Develop talent.
The essential requirements of the job include:
- Ensure the teams production plan is followed to meet the customer's needs and requirements for cost, quality, and delivery time
- Coach teams and employees through continuous feedback and performance appraisals
- Lead department meetings, conduct performance appraisals and salary setting
- Lead continuous-improvement initiatives and secure resources as well as being responsible for the area's budget, productivity, delivery, and quality
- Coach, lead, and drive process through rigorous use of DBS tools
It would be a plus if you also possess previous experience in:
- Exceptional communication skills, both written and verbal, in Sweden and English languages
- Role model and accustomed to managing continuous change
- Fact-based and strong analytical skills
- Strong interpersonal skills, honest and open - Show respect for others, have a professional approach and ability to create trust
Who are you?
- Education in production, logistics, leadership, technology (or equivalent) to University level
- Leadership experience in manufacturing (or equivalent)
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
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