Technical Service Manager

2 weeks ago

Grums Municipality, Sweden Billerud Full time

Technical Service Manager

Job Description

We at Billerud believe that when we have tomorrow in mind, we do our best today. Thanks to our employees, we are a leading company in the renewable paper and packaging materials industry. Do you want to achieve your full potential and contribute to a sustainable future? Join us

Are you a skilled problem-solver with technical expertise who is passionate about meeting customer needs? Then we have an exciting and challenging role for you

We are currently looking for an analytical and communicative colleague to join our Technical Service team in the Business Area LPB, Commercial. We develop and sell high-quality virgin fiber cartonboard to various segments, including beverages and consumer goods, that demand efficient, attractive, and functional packaging. As a Technical Service Manager, you will play a key role in the business area, ensuring that our customers receive the quality and service they demand.

We offer an outgoing and diverse position in an international environment with the opportunity to quickly take on significant responsibilities. You will be part of a team of 11 people and report to the Director Technical Service LPB.

Your main responsibilities will include:

  • Responsible for developing our technical customer contacts, initiating collaboration projects, and driving problem-solving with our customers
  • Acting as the link between the market, production, and development where you will take a leading role in further developing our products, services, and application expertise
  • Providing market feedback to the production organization and supporting, motivating, and educating
  • Working on technical customer service and product and packaging solution support
  • Being technically responsible for customers regarding advice, problem-solving, and complaint management, as well as assisting our customers in using our products optimally

The position is based at our mill in Gruvön or in Gävle. The role will involve some traveling, approximately 50 days per year.

We prioritize Safety First At Billerud, we all take responsibility for contributing to a safe work environment. Learn more about our Safety First initiative here.

Qualifications

To succeed in this role, we believe you have:

  • At least five years of experience in the industry
  • Documented experience in paper and cartonboard production and/or cartonboard conversion
  • Academic education with an engineering focus or equivalent competence
  • Excellent knowledge of Swedish and English in both speech and writing

Personal Qualities

We place great emphasis on your personality. To thrive in this role, we believe you have a strong service mindset and good ability to collaborate and communicate with others. We expect you to be proactive, work systematically and structured, and be skilled at gaining the trust of others, both personally and in technical matters. We also believe you are results-oriented and have a strong drive to continuously develop the business within your area of responsibility. Furthermore, an interest in technology and problem-solving ability come naturally to you.

Our values are central to our business, and we believe that you, as an applicant, recognize yourself in our core values: Putting the customer first, daring to try new things, driving change, and caring for each other.

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