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Data Center Engineering Operations Technician, ARN- DCEO
2 weeks ago
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Amazon Web Services (AWS) is looking for a motivated, goal-driven individual to join our Data Center Engineering Operations TeamThe Data Center Engineering Operations Technician (EOT) serves a key role as a cornerstone of facility operations, supporting Amazon within its owned and operated data centers. All data center equipment supporting customer services must maintain better than 99.999% uptime.
Key job responsibilitiesThe EOT is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency. This involves conducting both planned preventative maintenance of equipment, daily corrective work, and emergency response to emergent issues. The EOT serves as an operator as well as a first-line resource reporting to a site's Data Center Facility Manager (FM), receiving daily instruction from the Chief Engineer (CE) and interacting with third party vendors. The EOT maintains training compliance as related to their role of operating, troubleshooting and repairing electrical and mechanical equipment.
This equipment includes, but is not limited to:
- Stand-by emergency generators
- Low and medium voltage electrical systems
- Uninterruptible Power Supplies (UPS)
- Automatic Transfer Switches (ATS)
- Water treatment systems
- Building automation systems
- Fire detection and air quality monitoring systems
- Server racks
Working semi-autonomously in operation and maintenance of mechanical and electrical equipment in a data center
Execution of project scopes of basic complexity
Providing timely escalation for all facilities-related issues within the data center
First-line troubleshooting and reporting of facility and high-criticality events within a pre-determined service level agreement (SLA)
Providing assistance to junior and peer EOTs
Oversight of third-party vendors to ensure that all work performed is in accordance with established safety protocols, best practices, and local legislation
Utilization of administrative tools for change management, ticketing, and asset management.
Flexibility for changes to work schedule depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule.
About the teamThe Data Center Engineering Operations Team is a group committed to maintaining the critical data center infrastructure that supports Amazon Web Services. Specifically, this team works to ensure that the facility's Mechanical, Electrical, and Plumbing systems operate at near 100% availability while maintaining first-class customer service to the supporting teams and key stakeholders of the data centers. We are open to hiring candidates to work out of one of the following locations: Västerås, SWE
BASIC QUALIFICATIONS2+ years electrical, mechanical and/or controls relevant experience (degree or trade qualification preferred)
Demonstrate key electrical and mechanical competencies and theory
Strong verbal and written communication skills
Ability to prioritize in a complex, fast-paced environment
An ability to solve problems through root-cause elimination, stepping back to understand the broader context
An ability to follow procedures system documentation and track issues through appropriate entries into a Trouble Ticket system
Know and apply safe electrical practice according to guidelines set by relevant electrical safety supervisory bodies
Ability to maintain service level agreements (SLAs) through the implementation of proactive issue detection and immediate response
Competent in use of basic IT programs such as MS Word/Excel or similar
Valid driving license * Note: This role involves covering 24x7 shift rotation
PREFERRED QUALIFICATIONSProfessional Certification in Electrical, Mechanical or Controls engineering.
Heavy industry or data center experience.
Understanding of basic electrical principles and systems.
Working knowledge of generic mechanical-room infrastructure such as chillers, Air Handling Units, and fan controls.
Working knowledge of backup generator systems.
Strong ownership and ability to step outside day to day tasks to develop and improve the business.
Be capable of actively engaging and working collaboratively with other support teams to drive resolution of problems encountered.
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