CX Specialist

• Application Deadline: 23rd June 2024
• Location: Solna
• Type: Hybrid

IF YOU HAVE THE WILL, WE HAVE THE REST

Are you ready to be part of shaping the future of customer experience? Right now, we are on the lookout for a passionate and energetic CX specialist who wants to join our team. Could you be our next key player?

What does it mean to be a key player at Stadium?

Stadium's mission is to inspire an active life for everyone. For us to contribute and make our mission achievable, it's important that all our employees enjoy their work and share the same dream as us: to activate the world.

Customer Experience (CX) is a fast-paced and innovative department with a positive and dynamic work environment. As a CX Specialist, you will be responsible for Stadium's customer experience, ensuring it maintains the highest standards in all stores and concepts. You will work on brand building and sales, focusing on the customer encounter and aligning with the customer's needs. As a CX Specialist, you represent the voice of the customer in the company.

Find out more about our team and what we offer on our careers page, on Instagram @workatstadium, or our LinkedIn page. Click on the link here to get a 15-minute glimpse into working at Stadium:

What does it entail to be a CX Specialist at Stadium?

As a CX specialist, you will oversee Stadium's customer experience and ensure it maintains high standards in all stores and concepts. You will work on brand building and sales, focusing on the customer encounter and aligning with the customer's needs. As a CX Specialist, you represent the customer's voice in the company.

Your responsibilities include simplifying and streamlining processes to create more time for customer interactions. You will be a contact person, sounding board, and link between Operations and suppliers, collaborating closely with other teams in the CX department and various departments across the company.

You are ultimately responsible for developing our personalized sales concept and customer measurements. You will plan, administer, and conduct training sessions while also mapping and challenging personal sales within our different concepts. You will analyze measurements and share best practices in customer experience.

Testimonials from some of our employees

Malin Stadium: "Stadium is a workplace filled with positive energy, great team spirit, and high ambition levels."

Henrik Stadium: "I enjoy working at Stadium because everyone is passionate about the same goal, to activate the world."

Adam Application Specialist: "What I appreciate about Stadium is that as an employer, they are not afraid to let employees evolve and try new tasks, which I have been able to do several times."

Beatrice UX Designer: "I find both retail and sports very exciting, so it's great to be part of creating something I believe in. The best thing about Stadium is all the enthusiastic individuals here."

Andreas Product Owner: "What I value the most about Stadium is the opportunity to work in IT in a fun area where progress is always desired."

Ella Data Engineer: "What I primarily appreciate about working at Stadium is our corporate culture with an open mindset that promotes curiosity, a drive for development, and motivated employees."

Who are you?

We are looking for someone with a background in Customer Experience or a related field. You should have prior work experience as a store manager or leader in physical retail, with knowledge of store operations, personal and mechanical sales. We also expect you to have excellent technical skills in IT environments and an interest in consumer trends and behaviors.

Personality-wise, you are goal-oriented, responsible, structured, and independent. You enjoy leading and participating in projects, are communicative, and collaborative. A requirement for this role is advanced proficiency in the Microsoft Office suite, and the ability to communicate effectively in both spoken and written Swedish and English. Travel is involved in the position, and a valid driver's license is mandatory.

Naturally, you share Stadium's vision of an active life for everyone and align with our employee principles: work towards goals, contribute to the team, take ownership of common practices, develop personally, and work with passion. Lastly, you are a positive role model and contribute positively to the work environment.

Duration:

The position is full-time with an immediate start. Probationary employment applies.