Regional Field Service Engineer
1 week ago
The Position
Regional Field Service Engineer - EMEA
Based in Stockholm, Sweden
A healthier future drives innovation at Roche, ensuring access to healthcare for all, now and in the future, fostering more quality time with loved ones. As a Regional Field Service Engineer in the EMEA region, you'll be on the go (80% travel) across various countries, responsible for installing CoreLab analytical instruments and striving for service excellence. Your role involves contributing to major projects, serving as the go-to expert, and embracing a diverse environment for co-creation, all while prioritizing top-notch customer and patient service.
Your key responsibilities
General responsibilities:
- Installation/relocation of Roche's analytical laboratory instruments
- Technical release of analytical systems for lab use
- Focus on large project installations with heightened customer demands
- Solve complex issues independently and ensure proper documentation of regional activities
Additional technical product responsibility:
- Stay updated on service bulletins and collaborate globally for technical knowledge sharing
- Provide technical guidance to other Field Service Engineers and support service coordination at customer sites
Documentation & Cooperation:
- Accurate logging of data in CRM system and compliance with quality procedures
- Active participation in meetings and report generation to enhance service delivery
- Monitor costs and strive for efficient service delivery
Who you are
- Hold a technical higher education degree
- Open to travel and possess basic knowledge of electronics, IT, and electro-mechanical systems
- Strong analytical, decision-making, planning, and organizational skills
- Proficient in IT & Networking and deliver top-notch customer service
- Fluent in English (verbal and written) with a valid driver's license
- Comply with laws, regulations, and Roche's integrity standards
We eagerly await your application for the Regional FSE role at Roche. Apply online by 12 December 2023.
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