Helpdesk Support Specialist

3 weeks ago

Gothenburg, Västra Götaland, Sweden Sway Sourcing Sweden AB Full time
Dina arbetsuppgifter

We are seeking a Senior Application Support professional who is fluent in Swedish and Finnish to serve as the primary contact for all IT service inquiries from the company group dealers.

The helpdesks are placed in various locations like Bangalore, Beijing, Curitiba, Gent, Gothenburg, Greensboro and Wroclaw, and they possess strong local expertise and offer support in multiple languages with adjusted operating hours to cater to international needs.


Job Assigments:

  • Answering phone calls from users and logging service requests.
  • Identifying and solving issues reported in service requests by utilizing expertise in dealer and workshop applications, personal capabilities, information resources, vendor documentation, and collaboration with colleagues.
  • Moving or passing on service requests to different support groups.
  • Monitoring and checking the status of service requests that have been transferred to other support groups.
  • Updating users on the status of service requests and handling responsibility for team service requests.
  • Communicating directly with users and customers in the Scandinavian regions (Sweden, Finland, Norway, Denmark) through phone and email.
  • Addressing issues that arise in Workshop applications requiring business expertise.
  • Adhering to established protocols and guidelines as a part of the Global DSC Organization by managing Service Requests.
  • Following ITIL and DSC Best Practices while performing tasks.
Requirements

  • An ideal candidate should have experience in IT helpdesk support and be familiar with ticketing tools, preferably ITSM.
  • The support representative must be fluent in English, Swedish, and Finnish languages.
  • The client expects the candidate to be at a C2 level or native speaker in all three languages. In some instances, C1 proficiency may be considered, but candidates below that level will not be accepted.
  • The individual must possess analytical abilities, a desire to assist customers, and the ability to troubleshoot effectively.
  • This role involves frequent interactions with customers, requiring the candidate to be comfortable working in a challenging and high-pressure environment. Additionally, strong interpersonal skills are necessary to swiftly defuse tense situations.
Tillträde och ansökan
Start of the assignment: 01 August 2024
End of the assignment: 31 July 2025

Deadline: 25 June 2024

Location:
Gothenburg

Contact person:
Selections and interviews are ongoing

Om oss
Sway Sourcing is a modern company that recruits in several industries on the Swedish labor market. We match candidates' skills and knowledge with the company's needs.

Sway Sourcing has a company management and staff with extensive experience in the recruitment industry, both as owners and employees.

We have a large network within the industries we specialize in and can therefore find the candidates who quickly become an asset for the companies.

  • Client Support Specialist

    3 weeks ago

    Gothenburg, Västra Götaland, Sweden Live Nation Full time

    Client Support Specialist - Swedish speaking page is loaded Client Support Specialist - Swedish speaking Apply locations Gothenburg, Sweden time type Full time posted on Posted 4 Days Ago job requisition id JR-63573 Job Summary: JOB DESCRIPTION – CLIENT SUPPORT SPECIALIST Location: Stockholm or GöteborgDivision: Ticketmaster InternationalLine Manager:...

  • Support Specialist PIM

    3 weeks ago

    Gothenburg, Västra Götaland, Sweden Essity Full time

    Support Specialist PIM (Product Information Management) page is loaded Support Specialist PIM (Product Information Management) Apply remote type Hybrid locations Gothenburg time type Full time posted on Posted 8 Days Ago job requisition id Essity243785 Do you have experience from product information management (PIM) and/or end user support, and want to be...

  • Administrative Support Specialist

    3 weeks ago

    Gothenburg, Västra Götaland, Sweden Tyre Recycling Uddevalla AB Full time

    Administrative Support Specialist to UddevallaJoin the green revolutionAre you passionate about sustainability, innovation, and circular economy? Do you want to work for a company that transforms waste into wealth? If yes, then you might be the perfect fit for Tyres Recycling Uddevalla AB.It ́s happening nowWe are building a new plant in Uddevalla which...

  • Technical Support Specialist

    3 weeks ago

    Gothenburg, Västra Götaland, Sweden Dräger Full time

    Är du en problemlösare med en passion för teknik och kundservice? Vi söker nu en Teknisk Support Specialist för att stärka vårt team inom Drägers Safety produkter, exempelvis alkolås, gasmätare och andningskydd. Efter över års erfarenhet är våra produkter marknadsledande och både räddar och skyddar liv, varje dag. I rollen som Teknisk...

  • Support Specialist PIM

    3 weeks ago

    Gothenburg, Västra Götaland, Sweden Essity AB Full time

    Essity B SEK) on 02-Jun :29 Do you have experience from product information management (PIM) and/or end user support, and want to be part of our exciting digital journey? In this position at Essity, you will get the opportunity to be part of a global team and support local users of our PIM system, in order to provide high quality product information in all...

  • Operation Support Specialist

    3 weeks ago

    Gothenburg, Västra Götaland, Sweden MENIGO FOODSERVICE AB Full time

    Vi på Menigo tror att den goda måltiden har kraften att bygga broar mellan människor och skapa hälsa och tillväxt i samhället. För att göra det möjligt behöver vi medarbetare som arbetar tillsammans, har en bredd i erfarenheter, kunskap och bakgrund och delar vår passion för mat. Nu bygger vi för framtiden - och du kan bli en del av denVill du...

  • Service Support Specialist

    3 weeks ago

    Gothenburg, Västra Götaland, Sweden Dräger Full time

    Dräger är ett ledande globalt företag inom medicin- och säkerhetsteknologi som värnar om liv. Med verksamheter inom olika områden såsom industri, räddningstjänst och medicinteknik, är Dräger ett pålitligt tyskt familjeföretag i femte generationen.Dräger Norden söker en Service Support till Göteborg inom segmentet Safety för att vara en...

  • EDI Support Specialist

    3 weeks ago

    Gothenburg, Västra Götaland, Sweden Essity Full time

    About the Role This position will report to the Senior software engineer team leader and can be located in Lisbon or Gothenburg working hybrid. Essity is a leading global hygiene and healthcare company. We are committed to improving the quality of life through high-quality hygiene and health solutions. We sell our products and solutions in around 150...

  • Operations Support Analyst

    3 weeks ago

    Gothenburg, Västra Götaland, Sweden CGI Full time

    Position Description:Do you know that we deliver to more than customers in both private and public sectors? Now you have the opportunity to be a part of CGI's expansion and make a real difference in technology.Your future duties and responsibilities:We work in modern technical environments with the latest technology. In our operations, we deliver these in...

  • it engineer

    3 weeks ago

    Gothenburg, Västra Götaland, Sweden Hasselblad Full time

    Hasselblad is one of the world's most renowned camera brands. Hasselblad Group is headquartered in Gothenburg and has subsidiaries in Denmark, Germany, UK, USA, China and Japan. With a mission to produce the world's best camera systems and with an expertise acquired over more than 80 years, Hasselblad has earned a leading position in the global market for...

  • IT Infrastructure Specialist

    3 weeks ago

    Gothenburg, Västra Götaland, Sweden ASSA ABLOY Full time

    IT Infrastructure SpecialistAre you ready to bring your innovative perspective and creative skills to ASSA ABLOY Entrance Systems? Join our team in Västra Frölunda, Sweden, and enjoy a collaborative culture that empowers you to build a career you can be proud of.What you would do as our IT Infrastructure SpecialistThe IT infrastructure specialist is...

  • It Infrastructure Specialist

    3 weeks ago

    Gothenburg, Västra Götaland, Sweden ASSA ABLOY AB Full time

    IT Infrastructure SpecialistAre you ready to bring your innovative perspective and creative skills to ASSA ABLOY Entrance Systems? Join our team in Västra Frölunda, Sweden, and enjoy a collaborative culture that empowers you to build a career you can be proud of.What you would do as our IT Infrastructure SpecialistThe IT infrastructure specialist is...

  • Account Specialist

    3 weeks ago

    Gothenburg, Västra Götaland, Sweden Wolt Full time

    As our Account Specialist, you build strong long-term relationships with our existing merchant partners (owners and representatives) as their point of contact and advisor for how to best utilize the Wolt platform. You will also make active efforts to increase their exposure in the market. The end goal is to increase the performance, market impact, and...

  • Application Specialist

    3 weeks ago

    Gothenburg, Västra Götaland, Sweden Business English Academy Full time

    Application Specialist - MS Business Central/LS RetailDo you want to join the LS Central team in the Onboard Sales & Service Digital department, as our new Application Specialist? The team is responsible for the development of digital products related to tills, ordering, replenishment etc. onboard Stena Line's fleet. We are delivering innovative commercial...

  • Senior specialist in sound

    3 weeks ago

    Gothenburg, Västra Götaland, Sweden Wolkesson & Hansson Teknisk Akustik AB Full time

    Senior specialist in sound & vibration in Gothenburg, Sweden Are you tired of large consulting firms and their inflexible way of working, and want to join a committed group of specialists?We are now looking for a Senior Specialist in Sound and Vibration that want to develop the company with us, and shares our committed strive to further broaden our...

  • Application Specialist

    3 weeks ago

    Gothenburg, Västra Götaland, Sweden Stena Line Full time

    Filter Do you want to join the LS Central team in the Onboard Sales & Service Digital department, as our new Application Specialist? The team is responsible for the development of digital products related to tills, ordering, replenishment etc. onboard Stena Line's fleet. We are delivering innovative commercial experiences through one of Stena Line's biggest...

  • Product Specialist Electromobility

    3 weeks ago

    Gothenburg, Västra Götaland, Sweden Volvo Group Full time

    Filter Founded in 1927, the Volvo Group is committed to driving prosperity and shaping the future landscape through sustainable transport, mobility, and infrastructure solutions.Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale,...

  • Operations Support Analyst

    3 weeks ago

    Gothenburg, Västra Götaland, Sweden CGI Full time

    Position Description: Visste du att vi levererar till mer än kunder inom både privat och offentlig sektor Nu har du chansen att bli en del av CGIs expansion och göra verklig skillnad inom teknik Vi expanderar vår verksamhet och behöver nu förstärka med fler juniora tekniker Your future duties and responsibilities: Vi arbetar i moderna...

  • NVH Simulation Specialist

    3 weeks ago

    Gothenburg, Västra Götaland, Sweden IQ Dynamics AB Full time

    Position: NVH Simulation SpecialistLocation: Göteborg, SwedenCompany OverviewJoin our IQ Dynamics team as a NVH Simulation specialist engineer, where you will play a pivotal role in shaping the future of transport systems. Our focus lies on optimizing aero-acoustic of vehicles for improved customer experience.Job DescriptionAs part of our team, you will be...

  • CAD Specialist

    3 weeks ago

    Gothenburg, Västra Götaland, Sweden Essity Full time

    We are Tork – the #1 brand of professional hygiene solutions in the world. We are a billion-dollar B2B brand that's part of a company called Essity, a leading global health and hygiene company with $12B net sales in over 150 countries and more than 36,000 employees globally. About the role We are looking for a CAD Specialist within Essity ́s global unit...