Regional Programme Director

3 weeks ago

Stockholm, Sweden Securitas Full time


Purpose

The Regional Programme Director will have full accountability for governance, compliance, and managing the commercial operation of the client.

Working with and across multiple internal and client stakeholders in the countries in scope, the Regional Programme Director will be responsible for the development and execution of a strategic plan, client growth strategy ND ensuring client excellence.

The Regional Programme Director will be responsible for leading and motivating the cross border teams of people, officers, and staff, across the client contract, and in every site to deliver excellent levels of service to all stakeholders.

Ensuring governance and full compliance with governa policies and standards across the client account in EMEA and driving the Securitas strategy.

The role directly reports into the Strategic Client Director – GCE.

Key Responsibilities:

Client Engagement:

  • A key point of contact to ensure the delivery of high-quality service for Client across the EMEA Region; evaluates service quality and initiates any necessary communication and/or corrective action in a timely manner
  • A key decision maker leading the commercial management of EMEA Operations
  • Overall responsibility for the general management of the designated account across EMEA and in doing so meet all contractual responsibilities and commitments.
  • Leading a diverse team across multiple sites and dispersed locations through an integrated operational strategy
  • Provide account support focused on service delivered across the client portfolio and maximise service delivery satisfaction levels
  • Leading global training programmes across the countries in EMEA
  • Build an excellent multi- layered relationship with the client as well as with Securitas in-country teams in current and future EMEA scope of the contract
  • Ensure that there is an open, honest, proactive, and innovative approach to the relationship at all levels within the client’s organisation
  • Control in detail the implementation and compliance of the contractual KPI/SLA targets
  • Work closely with subject matter experts within the wider Securitas organization to devise attractive and innovative service solutions, mitigating risk and driving efficiencies for the client across the portfolio
  • Keeping close contacts with the client by continuously monitoring the market and staying informed of the expectations of the client as well as the trends in the different countries

Security & Risk expertise:

  • Be a knowledge leader in Security and Health & Safety, lead and influence the client in this area
  • Commercial experience in managing contractual requirements across large multi site activities.
  • Following best practice by meeting compliance, governance and regulatory
  • Drive and implement optimisations in the client portfolio in EMEA together with experts either in country or internationally.
  • Ensure that all projects, transformation, and transition processes are monitored closely to keep to deadlines and original objectives
  • Keep abreast of all new innovations within the security industry that will assist with business growth
  • Conduct investigations into reported risks or incidents and provide summary reports for security management review
  • Develop reports, including statistical and written analyses of threats and incidents for management review

Leadership:

  • Leading by example and demonstrating Securitas’ cultural values of Integrity, Vigilance and Helpfulness
  • Promote positive cultural change and implement new methods of working to support continuous improvements, high quality service, and a consistent approach which all enhance the client experience
  • Provide inspiring leadership for the operational teams across the portfolio, giving clear direction and objectives measuring the performance of these objectives in a consistent manner
  • Define and share operational guidelines, KPIs and targets with the Account team.
  • Play a lead role driving the compliance to the training plan and best practice across the account
  • Ensure all staff are trained in all Securitas Group Policies and procedures and that they have undertaken the training necessary for their role
  • Performance management - regular meetings with operations leads and key decision makers to provide updates on performance and quality (i.e., reporting on regular audits based on KPI measures and SLA deliverables)

Building relationships:

  • Build long-term internal and client business relationship to mutually benefit the client and company business objectives
  • Build strong and trusted relationships with senior stakeholders and leaders in the EMEA business
  • Identify and promote new methods of working by implementing best practice across countries.
  • Ensuring adequate and appropriate training, advice and support is provided to make the team successful. This includes ensuring knowledge and use of Securitas key systems, tools, and policies

Any other duties as directed by the Vice President – GCE

Competencies: 

  • Leadership
  • Business Acumen & Commercial Awareness
  • Decision Making
  • Planning and Organising
  • Demonstrate ability to communicate, present and influence credibly at all levels both internally and externally
  • Strategic Thinking (Planning & forecasting)
  • Client Management
  • Relationship building & Networking
  • Risk Management

Person Specification

Minimum Required:

  • Based in Europe
  • EU citizen or valid work permit
  • 5 plus years’ experience working in the private Security Industry
  • Fluent in English
  • Full driving licence & ability to travel globally as required
  • A multi-skilled, pragmatic and highly motivated individual
  • Experience of working with International Clients
  • Extensive knowledge in the security management field as well as a proven record of accomplishment and successful change implementation
  • Complete understanding of the security industry and associated EMEA Standards which enable compliance throughout the portfolio and install and maintain Quality
  • Experience in managing security operations in multiple regions and countries including all finance, recruitment, development, succession planning and capacity planning
  • Experience of leading culturally diverse teams to achieve a common goal and leading operational teams to help successfully deliver all services
  • Excellent communication and organisational skills
  • Ability to work to deadlines


Desirable:

  • Bachelor’s degree or equivalent trough experience or certification in Security or Risk Management


  • Senior Network Programmer

    4 weeks ago

    Stockholm, Sweden Starbreeze Full time

    We are hiring a Senior Network Programmer to join our Project Baxter team, currently in pre-production. This is a core role for the project and will ultimately be responsible for all things network related; including matchmaking, servers and backend. You will report into our Technical Director and collaborate closely with both our Engine and Gameplay...

  • Director, Corporate Relationship Manager

    4 weeks ago

    Stockholm, Sweden Standard Chartered Bank Full time

    :Ongoing Director, Corporate Relationship Manager Due to the growth of our European Corporates business, we are currently looking for the Director, Corporate Relationship Manager to join our Standard Chartered Bank branch in Stockholm. Reporting directly to CEO & Country Head, Client Coverage, Nordics, the successful candidate will be responsible for...

  • HR Manager region Öst

    3 weeks ago

    Stockholm, Sweden BDO Full time

    Är du en driven och engagerad ledare som vill vara med och vidareutveckla företaget som haft de nöjdaste kunderna sedan 2013 inom revisionsbranschen? Då kanske du är BDO:s nästa HR Manager för Region Öst.Som HR Manager kommer du aktivt att bidra till att BDO uppfattas som och förblir en attraktiv och trovärdig arbetsgivare för att kunna utveckla...

  • Senior Network Programmer

    3 weeks ago

    Stockholm, Sweden Starbreeze Full time

    We are hiring a Senior Network Programmer to join our Project Baxter team, currently in pre-production. This is a core role for the project and will ultimately be responsible for all things network related; including matchmaking, servers and backend. You will report into our Technical Director and collaborate closely with both our Engine and Gameplay...

  • MASTER LICENSEE, Fractional Director service

    3 weeks ago

    Stockholm, Sweden Boardroom Advisors Full time

    Master Licensees Background Information  Board Advisors provide an excellent solution for ambitious businesses looking for growth,  profitability and stability.   Increasing numbers of senior level people are turning to a portfolio career, seeking to have  more control over their lives and freedom from life within a large corporate environment.  ...

  • MASTER LICENSEE, Fractional Director service

    3 weeks ago

    Stockholm, Sweden Boardroom Advisors Full time

    Master LicenseesBackground Information Board Advisors provide an excellent solution for ambitious businesses looking for growth, profitability and stability.  Increasing numbers of senior level people are turning to a portfolio career, seeking to have more control over their lives and freedom from life within a large corporate...

  • Director of Security Operations

    3 weeks ago

    Stockholm, Sweden WSP Sverige Full time

      WSP is a global consulting firm assisting public and private clients to plan, develop, design, construct, operate and maintain thousands of critical infrastructure projects around the world. Position Summary WSP’s Security Engineering and Operations Team is responsible for managing the global organization’s security technologies and systems. The...

  • Sales Director

    4 weeks ago

    Stockholm, Sweden Earnix Full time

    As Sales Director, Nordics you will help uncover customer business goals, needs, and pain points related to the Earnix platform and demonstrate how the Earnix suite of products aligns with the insurance carrier's vision. What you’ll do: Own the business side of the sales process, end-to-end. Make initial contact, qualify prospects, define value...

  • Director, Customer Value

    2 days ago

    Stockholm, Sweden Adobe Full time

    Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...

  • Sales Director EMEA

    4 weeks ago

    Stockholm, Sweden MBR Partners Full time

    Position Summary: Directing the sales strategy in their region, this person will develop key growth sales strategies, tactics and action plans, to ensure our client products are at the forefront of their customer priorities. The role will be focused on the roaming and VAS services products and services portfolio for the EU region. Sales director duties...

  • Director, Product Management Excellence

    3 weeks ago

    Stockholm, Sweden ASSA ABLOY Full time

    An Amazing Career Opportunity for a Director Product Management Excellence Location : Stockholm, Graz, Prague Job ID : 28647 This is a key management role within HID Global’ s Identity & Access Management Solutions (IAMS) Business Area, reporting to the Vice President of Engineering and Innovation. The qualified candidate will be...

  • Client Service Director

    3 weeks ago

    Stockholm, Sweden Publicis Groupe Full time

    Job Description Are you a resilient leader with exceptional organizational skills and a strategic mind? This is a fantastic opportunity to thrive in a high-stakes environment. We seek a professional who excels under pressure, manages client interactions with confidence and precision, and brings a structured approach to complex challenges. This...

  • Director, BBD

    4 weeks ago

    Stockholm, Sweden Standard Chartered Bank Full time

    :Ongoing Senior Relationship Manager Financial Institutions, Nordics Due to the strong growth of our European Financial Institutions business, we are currently looking for a Senior Relationship Manager Financial Institutions, Nordics to join our Standard Chartered Bank branch in Stockholm. The successful candidate will be responsible for leading the...

  • Senior Lighting Artist

    2 weeks ago

    Stockholm, Sweden Avalanche Studios Group Full time

    Avalanche Studios Group in Stockholm is looking for a Senior Lighting artist to join our team and play an integral part in crafting our upcoming action open-world AAA game! As a Senior Lighting Artist, you will get the opportunity to make a significant impact on the game visuals while working alongside skilled and passionate industry professionals. You are...

  • Senior Lighting Artist

    1 week ago

    Stockholm, Sweden Avalanche Studios Full time

    Avalanche Studios Group in Stockholm is looking for a Senior Lighting artist to join our team and play an integral part in crafting our upcoming action open-world AAA game! As a Senior Lighting Artist, you will get the opportunity to make a significant impact on the game visuals while working alongside skilled and passionate industry professionals. You are...

  • Director of Consumer PR

    2 weeks ago

    Stockholm, Sweden Storytel Full time

    Storytel is looking for a leader to manage consumer PR & publicity across the business. You will be responsible for leading the consumer PR strategy and its execution in the regions. Your overall objective will be to maximise subscriber growth in terms of acquisition, engagement and retention and to build a strong content brand with maximum publicity. You...

  • Strategic Transformation Director Retail EMEA

    3 weeks ago

    Stockholm, Sweden Blue Yonder Full time

    Key TasksAct as an industry expert with the ability to exhibit deep domain knowledge in Retail, particularly supply chain planning, in order to guide clients toward improved processes to drive profit, enhance resource effectiveness, and improve overall process efficiency.Use expert facilitation skills to lead clients to solutions and opportunities in the...

  • Experienced Sound Designer

    3 weeks ago

    Stockholm, Sweden Paradox Interactive Full time

    Your mission As an Experienced Sound Designer, your responsibilities include creating, implementing, and mixing sound effects, music, and dialogue. Collaborate closely with Audio Directors, fellow sound designers, composers, content designers, game designers, artists, and programmers to bring audio excellence to our projects. Key-responsibilities ...

  • Marketing - Client Marketing Manager, Nordics - 12 month Fixed Term Contract - Based in Copenhagen/Stockholm

    3 weeks ago

    Stockholm, Sweden TIAA Full time

    Overview of the Role This role is an exciting opportunity for an experienced Client Marketer to develop, manage, execute and measure effective marketing campaigns to engage clients and generate new leads within the Nordics. The role is integral to support the growth of the European business, with a strong focus on Denmark, Sweden, Finland, Norway and...

  • Benchtop FT-NMR Sales Product Specialist EMEA

    3 weeks ago

    Stockholm, Sweden Bruker Full time

    Overview Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close...