Operations Associate

1 week ago

Stockholm, Sweden Wolt Full time
Job Description

Are you a detail-oriented team player with excellent written communication skills in both Swedish and in English? Do you enjoy working in a highly-dynamic environment across countries? Are you passionate about helping others, and want to be a key player in ensuring the best in the world experience and communication for our Courier Partners in the Northern region of Europe? If this sounds like you, we'd love to chat

Role background
Our Courier Experience Team is responsible for maintaining and developing the co-operation with thousands of Courier Partners in Sweden. As an Operations Associate in Courier Communications you’d be responsible for making sure our Courier Partners and Courier Partner applicants get the help they deserve and have the best possible experience with Wolt. This includes for example helping to start their cooperation with Wolt in the best way possible by focusing on their questions, feedback, concerns, answering messages, updating information and helping Courier Partners make the most out of their partnership with Wolt. You will also focus on creating outgoing communications from the Delivery Operations team and ensuring it is of the highest quality  

In this role, no day is the same and there’s always something to do. As such, you need to be adaptable, self-motivated and driven to succeed. You must also have excellent interpersonal skills and a big heart - we think people first at all times 

What you'll be doing

  • Creating, translating and reviewing outbound messages to Courier Partners in both English and Swedish

  • Helping Courier Partners with a wide range of questions that are related to entrepreneurship and cooperation with Wolt (while Wolt Support helps Courier Partners with live deliveries related questions) 

  • Supporting the Operations team with development projects (for example translating content about sustainability measures and e-vehicles, or new product safety features)

  • Coordinating the outgoing communications such as newsletters from the Operations team to Courier Partners

  • Collaborating with cross-functional teams, investigating and evaluating individual cases to ensure top-notch service standards

  • Sharing development ideas within the Operations team and with other teams at Wolt (such as Support, Marketing, Restaurant, Retail and Product)

  • Handle day-to-day escalated issues in our various inboxes via email or other messages systems


Qualifications

  • You have excellent interpersonal skills - you will be working with awesome people from diverse backgrounds across countries in the northern region of Europe (Sweden, Finland,  Norway, Denmark, Iceland, Luxembourg and the Baltics)

  • You are strong at working with communications and creating written content and visuals

  • You have excellent or native-level proficiency in both verbal and written English and Swedish

  • You are detail-oriented and comfortable working in a fast-paced environment

  • You preferably have experience in customer service or similar and are keen to solve problems

  • You are tech savvy and a quick learner

  • You are based in Stockholm, Sweden - and will be working at our HQ and with the possibility for some home/remote work

  • You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced high growth environment

  • Bonus skill: you are strong at working with data and basic tools (such as Google Sheets) - or outbound tools such as Intercom or Iterable/Taxi



  • Operations Associate

    4 weeks ago

    Stockholm, Stockholm, Sweden AXA Partners Full time

    Operations AssociateStockholm, Helsinki (hybrid)Fixed term contract of 12 monthsOperations associate is working as a part of Operations team investigating and making independent decisions on claims related to unemployment, disability, loss of life and other incidents. Claims associate interacts with the customers by phone, email and other correspondence and...

  • Operations Associate

    3 months ago

    Stockholm, Stockholm, Sweden AXA Partners Full time

    Operations AssociateStockholm, Helsinki (hybrid)Fixed term contract of 12 monthsOperations associate is working as a part of Operations team investigating and making independent decisions on claims related to unemployment, disability, loss of life and other incidents. Claims associate interacts with the customers by phone, email and other correspondence and...

  • Operational Excellence Associate to Memira

    2 weeks ago

    Stockholm, Stockholm, Sweden Memira AB Full time

    Memira Eyecenter offers a comprehensive range of vision correction and eye care services. We bring together ophthalmologists, surgeons, specially trained opticians, orthoptists, and nurses who work closely together at any of our 66 clinics. We are the leading player in Scandinavia for eye laser treatments and lens exchanges, and we are rapidly expanding in...

  • Associate/Senior Associate

    4 weeks ago

    Stockholm, Stockholm, Sweden Alvarez and Marsal Full time

    Description Associate/Senior Associate - Commercial Due Diligence (CDD) - Private Equity Performance ImprovementCompanies, investors and government entities around the world turn to Alvarez & Marsal (A&M) for leadership, action and results. Privately held since its founding in 1983, A&M is a global leading professional services firm that provides advisory,...

  • Associate/Senior Associate

    3 months ago

    Stockholm, Stockholm, Sweden Alvarez and Marsal Full time

    Description Associate/Senior Associate - Commercial Due Diligence (CDD) - Private Equity Performance ImprovementCompanies, investors and government entities around the world turn to Alvarez & Marsal (A&M) for leadership, action and results. Privately held since its founding in 1983, A&M is a global leading professional services firm that provides advisory,...

  • Associate

    2 weeks ago

    Stockholm, Stockholm, Sweden CVX Ventures Full time

    Do you have a passion for investments and making a difference for growth companies? Do you thrive in a fast-paced environment where you have significant strategic and operational responsibility? Additionally, do you want to be part of an extraordinary team of talented, motivated, driven individuals who all share a deep passion for entrepreneurship? If so,...

  • Associate/Senior Associate, Private Equity Performance Improvement

    2 weeks ago

    Stockholm, Stockholm, Sweden Alvarez & Marsal Deutschland GmbH Full time

    Description Associate/Senior Associate - Commercial Due Diligence (CDD) - Private Equity Performance ImprovementCompanies,investorsand government entities around the world turn toAlvarez & Marsal (A&M)for leadership,actionand results. Privately held since its founding in 1983, A&M is agloballeadingprofessional services firm...

  • Research Associate

    2 weeks ago

    Stockholm, Stockholm, Sweden Academiceurope Full time

    Location: Germany - Erlangen Would you like to contribute to the energy transition in Germany through your work? Then the Helmholtz Institute Erlangen-Nürnberg for Renewable Energy (HI ERN) is the right place for you The HI ERN forms the core of the close partnership ...Location: United Kingdom of Great Britain and Northern Ireland - Cambridge Clinical...

  • Production Associate

    2 weeks ago

    Stockholm, Stockholm, Sweden Autoliv Full time

    Autoliv is the world's largest automotive safety supplier, with operations in 27 countries and 14 Tech Centers worldwide. We design, develop and manufacture world-leading passive safety systems for the automotive industry, as well as mobility safety solutions. Inspired from the beginning by our vision of Saving More Lives, our 69,100 people are passionate...

  • Finance Associate

    1 month ago

    Stockholm, Sweden VOI Technology Full time

    Since 2018, Voi has been on a mission to create safe, sustainable and reliable micromobility for everyone. Today we are the #1 e-scooter service in Europe, operating in 100 cities with over 250 MILLION rides to date. It has been an amazing journey and we have no intention of stopping now! To continue this journey we are looking for a Finance Associate...

  • Finance Associate

    4 weeks ago

    Stockholm, Sweden VOI Technology Full time

    Since 2018, Voi has been on a mission to create safe, sustainable and reliable micromobility for everyone. Today we are the #1 e-scooter service in Europe, operating in 100 cities with over 250 MILLION rides to date. It has been an amazing journey and we have no intention of stopping now! To continue this journey we are looking for a Finance Associate...

  • Sales Associate, Watches

    2 weeks ago

    Stockholm, Stockholm, Sweden RETAIL Experts Full time

    Sales Associate Opportunity in Luxury RetailAre you a multilingual sales professional with experience in Luxury Retail Sales, particularly in Watches & Jewellery? If yes, keep on reading!Company OverviewJoin our renowned Client's high-end Flagship store in Stockholm as a Sales Associate. You will be the brand ambassador, delivering exceptional customer...

  • Credit & Operations Associate

    2 weeks ago

    Stockholm, Stockholm, Sweden Mimohq Full time

    Mimo is an equal opportunity employer committed to finding and retaining top talent, regardless of who you are or where you come from. We seek individuals who think creatively, act decisively, and are resilient in the face of challenges. A start-up environment isn't for everyone, and that's okay. It can be hectic, so we need individuals who are comfortable...

  • Onboarding Associate

    2 weeks ago

    Stockholm, Stockholm, Sweden Wolt Full time

    Job DescriptionDo you have an eye for detail and great communication skills? Do you love working in a fast-paced environment and are looking to kick-start your career in the startup world? If this sounds like you, we'd love to chatRole BackgroundWolt is a Finnish technology company and we're best known for our food delivery platform. On our mobile app or...

  • Onboarding Associate

    4 weeks ago

    Stockholm, Sweden Wolt Full time

    Job DescriptionDo you have an eye for detail and great communication skills? Do you love working in a fast-paced environment and are looking to kick-start your career in the startup world? If this sounds like you, we'd love to chat!Role BackgroundWolt is a Finnish technology company and we’re best known for our food delivery platform. On our mobile app or...

  • Account Service Associate

    2 weeks ago

    Stockholm, Stockholm, Sweden Wolt Full time

    Job DescriptionAs our company is expanding quickly, we are on the lookout for an Account Support Associate to assist our merchant partners and ensure a strong partnership throughout their journey with Wolt. As an Account Support Associate, your role will involve bridging the gap between our operations team and merchant partners to guarantee mutual success....

  • Onboarding Associate

    2 weeks ago

    Stockholm, Stockholm, Sweden Wolt Full time

    Do you have an eye for detail and great communication skills? Do you love working in a fast-paced environment and are looking to kick-start your career in the startup world? If this sounds like you, we'd love to chatRole BackgroundWolt is a Finnish technology company and we're best known for our food delivery platform. On our mobile app or website, customers...

  • Associate Asset Manager

    2 weeks ago

    Stockholm, Stockholm, Sweden Vattenfall GmbH Full time

    Job DescriptionDo you want to make impact on the energy transition with your result orientated and commercial mindset and interest in asset management and offshore wind?We look forward to get in touch when you want to be part of our mission and help us to achieve our goal of being fossil free within one generationOur Business Area Wind is responsible for...

  • Associate Asset Manager

    2 weeks ago

    Stockholm, Sweden Vattenfall Full time

    Job DescriptionDo you want to make impact on the energy transition with your result orientated and commercial mindset and interest in asset management and offshore wind? We look forward to get in touch when you want to be part of our mission and help us to achieve our goal of being fossil free within one generation!  Our Business Area Wind is responsible...

  • Associate Asset Manager

    2 weeks ago

    Stockholm, Sweden Vattenfall Full time

    Company DescriptionVattenfall is a European energy company with approximately 20 000 employees. For more than 100 years we have electrified industries, supplied energy to people’s homes and modernized our way of living through innovation and cooperation. We now want to make fossil-free living possible within one generation. To be able to reach this...