Product Support Area Manager to Konecranes in Markaryd

1 month ago

Markaryd, Sweden Konecranes Full time

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Do you have a burning technical interest, enjoy helping others and feel a great responsibility for your tasks and customer support? Then it may be just you we are looking for
As we now continue to strengthen our ability to meet current and future customer demands, drive profitable growth in a highly competitive and fast changing environment we are looking for a Technical Product Support for our Service department. 

What we expect from you
The main tasks are to provide technical support via telephone and e-mail to our agents and customers, process and follow up guarantees / complaints, set up access in our web portal for dealers, run certain projects and create written instructions.
You will be responsible for the support in your own markets / countries where you will be an important cog in helping and developing our customers and resellers. Regular visits to customers / retailers are expected.
You will provide technical support in many areas such as electrical, software, hydraulic and structural concerns. 

What should you bring?
We are looking for an enterprising, responsible and service-oriented person with high social skills who is passionate about technology and helping others. You are thorough and structured at the same time as you are flexible and humble in front of a task. 

You have experience from giving remote support, good skills in working in various IT systems and you find it easy to learn new ways of working. You are good at collaborating but can also work independently, make your own decisions and create and nurture customer relationships.

It is a requirement that you have a broad technical background, preferably from heavy mobile equipment, with good knowledge in electronics, control systems, hydraulics and mechanics. 
You need to have excellent communication skills and have the ability to work with many different stakeholders. You are fluent in Swedish and English in speech and writing. Additional languages are meritorious.
You have a B driving license and it is also possible for you to travel abroad with some forethought. It is estimated that you have about 30-40 travel days per year.
We attach great importance to your personal qualities, where the right attitude is crucial. 

Interested?
We welcome you to apply via our career site. We appreciate early applications and reserve a right to finalise the recruitment process once the suitable candidate for the role has been identified.
For further information about the products that we offer to container handling industry, check out our video in

Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.

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