Technical Account Manager
2 weeks ago
Your role:
Ensure proactive governance by:
- Proactively identify and mitigate technical risks
- Review system logs to identify trends for proactive actions
- Drive and follow-up on escalations on Daily Management Board.
- Advise customer on how to maximize the use of existing solution & optimize technical environment
- Ensure Install Base of customer accounts are updated by responsible resource.
- Secure and ensure proactive governance by standard way of working prior to operational governance meetings with customers
- The Technical Account Manager is the ambassador of Philips, ensuring that all customers are satisfied while meeting or exceeding our business targets.
- Serve as a single point of contact to ensure systems are healthy, up and running
- Provide regular updates on solution performance
- Track outstanding support issues & engage with customer support, as a customer advocate, to drive resolution/ensure speedy resolution of customer issues or engage with product management/3rd parties to prioritize defect resolution and system/product enhancements
- Build & maintain trusting post sale relationships with assigned customer accounts
- Conduct annual technical health checks, document, and update unique site requirements & configuration, review change requests for completeness and compliance with support and customer requirements, and monitor system utilization
- Advise customer on how to maximize the use of existing solution & optimize technical environment
- Proactively identify and mitigate the impacts of reconfigurations, upgrades, or replacements of other customer systems
- Follow âFSE Guidelinesâ for the local market to ensure team consistency in delivering Philips services to customers
You're the right fit if you possess:
- B.Sc or M.S in Electronics, IT, Medical or similar
- Fluent English required in addition to Swedish. verbal and written
- Previous working experience with medical devices and understand the special character working in the hospitals is preferable.
- Knowledge on networking (CCNA, CCNP, CWNA, CWTS or equivalent) and IT infrastructures (VMWare, Hyper V, SQL Server) is preferable
- A minimum of 2-3 years of related experience
- Customer first attitude
- Excellent understanding of all assigned Philips Hospital Patient Monitoring products and services
- Excellent written communication and documentations skills
- Mentor new employees on way of working with superior soft skills
- Excellent computer, PC, and internet skills
- Actively collaborates, sharing knowledge and experience.
- Ability to work independently and coach others, recommending where others might need further development and training.
- Has an important role in decision-making to provide the customer with the right solution.
- Fluent in English and Swedish (must have)
- willingness to travel extensively and a clean driving license (must have)
Please send you CV in English
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
⢠Learn more about our business.
⢠Discover our rich and exciting history.
⢠Learn more about our purpose.
Learn more about our commitment to diversity and inclusion here.
#LI-EU
-
Technical Account Manager
3 months ago
Stockholm, Sweden Philips Full timeJOB DESCRIPTION Job Title Technical Account Manager Job Description In this role you will monitor and manage the technical health and performance of a solution, provides proactive management of solution performance for assigned customer accounts. You will be the single coordination point for technical issue resolution and solution optimization,...
-
Technical Account Manager
2 weeks ago
Stockholm, Sweden Philips Full timeJOB DESCRIPTION Job Title Technical Account Manager Job Description In this role you will monitor and manage the technical health and performance of a solution, provides proactive management of solution performance for assigned customer accounts. You will be the single coordination point for technical issue resolution and solution optimization,...
-
Technical Account Manager
3 months ago
Stockholm, Sweden Philips Full timeJob TitleTechnical Account ManagerJob DescriptionIn this role you will monitor and manage the technical health and performance of a solution, provides proactive management of solution performance for assigned customer accounts. You will be the single coordination point for technical issue resolution and solution optimization, aimed at reducing technical...
-
Technical Account Manager inriktning Linux
5 days ago
Stockholm, Stockholm, Sweden Videnca AB Full timeAbout the RoleVidenca AB is seeking a highly skilled Technical Account Manager to join our team in Stockholm. As a Technical Account Manager, you will be responsible for providing technical support and guidance to our clients, ensuring their IT infrastructure is running smoothly and efficiently.Key ResponsibilitiesAct as the primary point of contact for...
-
Technical Account Manager
5 days ago
Stockholm, Stockholm, Sweden Philips Iberica SAU Full timeAbout the RoleWe are seeking a highly skilled Technical Account Manager to join our team at Philips Iberica SAU. As a Technical Account Manager, you will be responsible for monitoring and managing the technical health and performance of our solutions, providing proactive management of solution performance for assigned customer accounts.Key...
-
Stockholm, Sweden Philips Full timeJOB DESCRIPTION Job Title Technical Account Manager/ Field Service Engineer Job Description In this role you will monitor and manage the technical health and performance of a solution, provides proactive management of solution performance for assigned customer accounts. You will be the single coordination point for technical issue resolution and...
-
Stockholm, Stockholm, Sweden Philips Full timeJob TitleTechnical Account Manager/ Field Service EngineerJob DescriptionIn this role, you will be responsible for monitoring and managing the technical health and performance of a solution, providing proactive management of solution performance for assigned customer accounts. You will be the single coordination point for technical issue resolution and...
-
Stockholm, Stockholm, Sweden Philips Iberica SAU Full timeJob TitleTechnical Account Manager/ Field Service EngineerJob DescriptionIn this role, you will be responsible for monitoring and managing the technical health and performance of a solution, providing proactive management of solution performance for assigned customer accounts. You will be the single coordination point for technical issue resolution and...
-
Stockholm, Stockholm, Sweden PubMatic Full timeCompany OverviewPubMatic (Nasdaq: PUBM) is a leading independent technology firm dedicated to enhancing customer value by revolutionizing the digital advertising supply chain.Our sell-side platform empowers premier digital content creators across the open internet, enabling them to manage access to their inventory effectively and optimize monetization. This...
-
Stockholm, Stockholm, Sweden PubMatic Full timeCompany OverviewPubMatic (Nasdaq: PUBM) is a pioneering technology firm dedicated to maximizing value for our clients by shaping the future of the digital advertising supply chain.Our sell-side platform empowers premier digital content creators across the open internet, enabling them to manage access to their inventory and enhance monetization. This is...
-
Stockholm, Stockholm, Sweden PubMatic Full timeCompany OverviewPubMatic (Nasdaq: PUBM) is a pioneering technology firm dedicated to maximizing client value by shaping the future of the digital advertising supply chain.Our sell-side platform empowers premier digital content creators across the open internet, enabling them to manage access to their inventory and enhance monetization. We facilitate...
-
Technical Account Manager
5 days ago
Stockholm, Stockholm, Sweden Proxify Full timeAbout the RoleWe are seeking a highly skilled and experienced Technical Account Manager to join our team in the Nordic region. As a Technical Account Manager, you will be responsible for growing our client partnerships and initiating long-term collaborations between clients and developers.Key ResponsibilitiesLead initial client meetings to gain an in-depth...
-
Technical Accounting Manager
3 days ago
Stockholm, Stockholm, Sweden Borderless Capital Full timeAbout the RoleWe are seeking a highly skilled Technical Accounting Manager to join our team at Borderless Capital. As a key member of our accounting department, you will be responsible for ensuring the accurate and timely financial reporting of our commercial transactions.Key ResponsibilitiesDevelop and implement financial reporting processes to ensure...
-
Senior Technical Accountant
3 months ago
Stockholm, Sweden Intrum Full timeAt Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.Are you our new Senior Technical Accountant?As a Senior Technical Accountant at Intrum you will ensure that all transactions are correctly accounted for in accordance with IFRS and group accounting policies and...
-
Senior Technical Accounting Specialist
5 days ago
Stockholm, Stockholm, Sweden Intrum Full timeAbout the RoleWe are seeking a highly skilled Senior Technical Accountant to join our team at Intrum. As a key member of our finance department, you will play a critical role in ensuring the accuracy and compliance of our financial transactions.Key ResponsibilitiesAct as the primary point of contact for complex transactions, ensuring that all financial...
-
Senior Publisher Technical Account Manager
3 months ago
Stockholm, Sweden PubMatic Full timePubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising’s supply chain of the future. PubMatic’s sell-side platform empowers the world’s leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling marketers to...
-
Support Account Manager
4 weeks ago
Stockholm, Sweden NetApp Full timeTitle: Support Account Manager Location: Schiphol-Rijk, NL, 1119 PZ Stockholm, Stockholm, SE, 11157 Requisition ID: 127052 Job SummaryThe Support Account Manager is responsible for planning and overseeing enterprise-level support and service activities for company products and services for a designated client or group of clients. Please note that this is...
-
Support Account Manager
3 weeks ago
Stockholm, Sweden NetApp Full timeTitle: Support Account Manager Location: Schiphol-Rijk, NL, 1119 PZ Stockholm, Stockholm, SE, 11157 Requisition ID: 127052 Job SummaryThe Support Account Manager is responsible for planning and overseeing enterprise-level support and service activities for company products and services for a designated client or group of clients. Please note that this is...
-
Senior Technical Accountant
2 days ago
Stockholm, Stockholm, Sweden Intrum Justitia Full timeAbout the RoleWe are seeking a highly skilled Senior Technical Accountant to join our team at Intrum Justitia. As a Senior Technical Accountant, you will play a critical role in ensuring the accuracy and compliance of our financial transactions with IFRS and group accounting policies.Key ResponsibilitiesAct as the primary point of contact for complex...
-
Account Manager
5 days ago
Stockholm, Stockholm, Sweden Adyen Full timeAbout the RoleWe are seeking a highly motivated and experienced Account Manager to join our team in Stockholm. As an Account Manager, you will be responsible for managing relationships with our existing clients in the Nordics and the Baltics.Key ResponsibilitiesBe the primary commercial point of contact for your portfolio of merchants;Drive growth for your...