Custom Parts Specialist

3 weeks ago

Uppsala, Sweden Danaher Full time

Be part of something altogether life-changing

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us â working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity â so you can grow your career and expand your skills in the long term.

Forming part of the Biotechnology segment at Danaher, we bring together dedicated technical expertise and talent to develop the next generation of life-changing therapeutics.

The Custom Parts Specialist is responsible for driving world-class fulfilment of service spare parts requests to secure internal and external customer satisfaction. This is done through cross functional collaborations with internal stakeholders and functions e.g., global supply chain, manufacturing sites, Global Services and Genpact. as well as through strong collaboration with external functions e.g., Original Equipment Manufacturers and other Suppliers. Custom parts team (CPT) supports internal and external customers through the entire service organization with non-regular spare parts. The Custom Parts Specialist handles, supports and overlooks the whole chain from request to final delivery.

The Custom Parts Specialist is part of the Global Services Custom Products Operations team located in Uppsala and will be an on-site role.

In this role, you will have the opportunity to:

  • Handle requests from internal stakeholders whom are working with internal and external customers.

  • Interact with suppliers and internal experts to ensure swift help and feedback on requests.

  • Ensure regular communication updates on requests to the requestor.

  • Manage assigned requests and owning them through the entire custom parts process.

  • Investigating which part (s) will meet the customer need to ensure that the accurate part (s) are quoted.

  • Work with external and internal suppliers to ensure the parts ordered comply with quality processes.

  • Create part numbers using internal systems to enable customer order.

  • Create and send quote to requestor.

  • Handle customer complaints in adequate systems and if needed create and drive CAPA.

  • Report issues on CPT-processes and related IT systems to adequate functions to ensure they are running smoothly.

  • Engage in improvement of CPT procedures to increase team efficiency.

  • Participate in relevant training sessions.

  • Help maintaining SOP's, custom parts related KPI statistics and metrics.

The essential requirements of the job include:

  • Relevant educational background or equivalent work experience.

  • Knowledge and understanding on engineering design principles, architectures, and advancements in engineering concepts, drawing and technologies.

  • Both Swedish and English as working languages.

  • Experience defining requirement specifications.

  • Experience negotiating price and lead time with suppliers.

  • Experience creating quotations.

It would be a plus if you also possess previous experience in:

  • Experience of working in a Service or Systems Engineering team.

  • Proficient working in teams, meeting deadlines and deliverables.

  • Experience of Magic and Oracle.

Interview and selection will happen continuously and the opening can be filled before last day of application.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrowâs science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering whatâs next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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