Operations Strategy Manager

YOUR MISSION AT VOI

As an Operations Strategy Manager, you will focus on the strategy, execution, and continuous improvement of our in-field and warehouse operation. You will support the fleet organisation in delivering operational excellence across set KPIs and ensure successful city launches and completion of long-term improvement projects. In this role, you will collaborate closely with the local Fleet team, third-party logistics providers (3PLs), central stakeholders, and other cross-functional teams to drive operational excellence and business success across the region. This will include:

• Defining and shaping the operations strategy — including logistics partner management, workforce planning, and service design execution — and developing performance metrics and dashboards for in-field and warehouse operations.
• Driving high-quality data management and data-driven decision-making to improve operational excellence and performance across KPIs (e.g. backlog, cost per repair, repair efficiency, uptime).
• Owning budgeting, forecasting, and performance tracking to ensure efficient resource allocation and long-term operational success.
• Managing cross-functional operations projects (PMO-type) to ensure successful implementation and sustainable impact across local teams.
• Contributing to city launches by coordinating cross-functional planning and execution with local and central stakeholders.
• Acting as the main point of contact for 3PLs, managing relationships from sourcing to contract negotiation, and collaborating with Fleet Managers on performance monitoring and follow-up.
• Supporting Fleet and Site Managers on execution, acting as the bridge between central and local teams to continuously drive compliance and improvement across processes.
• Proactively identifying and implementing improvement opportunities to maximise efficiency, revenue, and overall success of our operations in the region.

WHAT YOU NEED TO EMBARK

We are looking for a structured, analytical, and strategic problem-solver with the ability to drive progress independently, manage effective collaboration across diverse stakeholders, and adapt quickly to changing priorities. In addition to being professionally fluent in English, we believe the right person has:

• Bachelor's degree in business, economics, engineering, or a related field.
• 2-5 years of experience in operations or strategy, ideally from consulting or a fast-paced environment.
• Strong analytical capability with proficiency in data management, in-depth data analysis, and delivering actionable insights
• Experience in vendor management and contract negotiations, preferably within logistics or 3PL partnerships.
• Experience managing complex cross-functional projects and aligning local and central teams.
• Proven ability to translate data into strategic decisions, identify performance drivers, and implement improvements collaboratively.

Don't meet every requirement? If you are excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply - even if you don't check every box.

WHY VOI?

Working at Voi is more than just a job; our People Promise includes a personal voyage where you will grow as a professional and be part of a team and culture that builds something meaningful for society. In addition to this, you'll have the opportunity to:

• Join Europe's #1 micromobility operator and one of the fastest-growing scaleups.
• Get "skin in the game" through our employee options program, and have a direct impact on Voi's success in your market.
• Collaborate with inspiring, motivated, and fun colleagues towards a common goal.
• Unlimited free Voi rides.
• Join the micromobility revolution and help create sustainable cities made for living, free from noise and pollution.