Operations Manager

14 hours ago

Stockholm, Stockholm, Sweden Grow-Talent Full time €40,000 - €60,000 per year


Grow- is working with a leading multinational technology BPO business that is looking for a Operations Manager in Riga. The Operations Manager in Riga, Latvia, is responsible for overseeing daily operations, ensuring efficiency, and maintaining high standards of service. Key responsibilities include managing staff, optimizing processes, and implementing strategies for operational excellence. The role requires strong leadership, analytical skills, and experience in operations management. 

  • Position:Operations Manager
  • Location: Riga, Latvia (on-site)
  • Employment type: Full-time 

DUTIES AND RESPONSIBILITIES:

  •  Lead and manage a team within the Voice/Non-Voice, ensuring operational excellence and adherence to quality standards.
  •  Oversee day-to-day operations, client relationship management, issue resolution, and process optimization.
  •  To enhance team performance, utilize extensive experience in Financial Technology BPS Voice/Non-voice processes.
  •  Collaborate with cross-functional teams to drive process improvements and meet client expectations.
  •  Ensure effective communication within the team and foster a collaborative work environment.
  •  Prepare and present for weekly/monthly reviews with internal and external stakeholders

REQUIREMENTS:

  • Proven & relevant experience12 years of relevant experience in BPS customer processes.
  • Multi-Geo experience preferred
  • Strong team management and excellent communication skills.
  • Strong stakeholder management skills
  • Understanding of cryptocurrency is preferred.
  • Comfortable working in rotational 24/7 shifts and offs
  • Preferred BFSI customer service experience
  • Fluency in Dutch, Norwegian, Swedish, Finish or German, along with good English is essential.

OFFER:

  • A dynamic and diverse job in a pleasant and modern environment
  • Opportunities for personal and professional development

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