IT Service Manager

Our client within the construction industry is seeking an
experienced Service Manager
for a role divided into
two distinct parts
. The primary focus is
Service Management within operations
for existing
Calculation and Cost Control services
. A secondary phase may include participation as
Service Manager in a project context
related to
Project Cost Management
, ensuring operational readiness and service quality prior to go-live

The assignment requires a senior consultant with strong ownership, leadership capability, and experience across
service operations, service transition, and supplier management
.

Start:
End:
Location: Stockholm, 2-3 days/week at the office
Part 1 – Service Manager (Operations)
Calculation & Cost Control Services
In this role, the consultant will oversee all services, products, and systems within scope, ensuring that business needs and agreed service levels are met.

Key Responsibilities
Lifecycle Management

• Maintain and continuously update core service documentation
• Manage full asset and configuration lifecycle (hardware, software, licenses, warranties), including accurate CMDB relationships
• Identify, initiate, and drive service and system improvements, including automation initiatives
• Contribute to forecasting, budgeting, and financial follow-up activities

Service Delivery & Operations

• Oversee incident, problem, and service request processes
• Ensure support teams meet SLAs and follow defined procedures
• Coordinate deployments, releases, and patching through CAB
• Drive continuous improvements based on feedback and performance insights

Service Development

• Collaborate with business stakeholders to translate requirements into IT demands supported by clear business cases
• Ensure adherence to service design and development standards
• Plan and manage transitions from development to production
• Stay informed on initiatives and trends impacting service evolution

Service Consumer Relationship

• Build strong relationships with business stakeholders and end users
• Ensure timely resolution of issues and transparent communication
• Lead governance forums and provide service performance reporting
• Enable self-service through high-quality end-user documentation and knowledge articles

Management of Service Providers

• Manage suppliers end-to-end, including governance, contracts, financials, and performance
• Ensure compliance with contracting guidelines and principles
• Reduce costs, mitigate risks, and drive continuous value through supplier collaboration

Part 2 – Service Manager (Project Context)
Project Cost Management (Planned Phase)
When initiated, the consultant will act as
Service Manager within a project
, ensuring the system and service are fully operationally ready.

Key responsibilities include:

• Assessing delivery quality from both sender and receiver perspectives
• Verifying readiness for operations together with Product Owner and/or Service Owner
• Ensuring operational processes, documentation, and support structures are in place prior to go-live

Required Experience & Knowledge

• Proven experience as a Service Manager
• Ability to take full responsibility and independently lead assignments

• Experience with Service Management processes, including:

• Service Operations

• Service Transition

• Basic knowledge of ITIL and Agile ways of working

• Strong technical understanding
• Fluency in Swedish and English (spoken and written)

Personal Qualities
To be successful in this assignment, the consultant should:

• Be a strong team player with excellent communication skills
• Be results-driven and proactive
• Excel at building and maintaining stakeholder relationships
• Demonstrate high independence and self-leadership
• Be reliable, adaptable, and comfortable working within established IT governance models
• Quickly adapt to the client's way of working within IT and service management