Technical Account Manager

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

From the moment you wake up in the morning until you go to bed at night consider the media you consume, the adverts you see, the apps you use, the websites you browse and almost all of the shopping you do online throughout the day. Chances are that every single one of those interactions, every single one of those experiences, was touched by an Adobe product.

We have a fantastic opportunity for a Technical Account Manager to join our business based in Stockholm or Copenhagen.

What you'll do

The Technical Account Manager builds, develops, and maintains one-on-one relationships with our strategic customers. TAM has relationship leadership and project management skills, working with diverse customer and internal team members from practitioners to senior leadership. TAM thinks strategically across business, and technical objectives, helping customers maximise value from their product investment. This is a post-sales position in which predominant job responsibilities and requirements occur after the sale of the company's product to the client.

• Lead outstanding client engagement as the technical executive point of contact throughout the customer's solution lifecycle.
• Guides and supports customer's strategy with Adobe Solutions via mutual action plans with clear outcomes.
• Assesses strategic Customer technical risks and opportunities, and coordinates extended Adobe team to build and drive Ultimate Success plans.
• Delivers a prescribed set of technical services specifically designed to help maintain operational technical health of customer's Adobe instances.
• Maintains regular and appropriate governance with both internal and external executive teams. Drives alignment, facilitating and reporting on overall engagement status and outcomes.
• Supervises the management of technical critical issues and customer concerns.
• Advocates for Customer across internal Adobe teams. Optimizes client's product investment.
• Drives innovation, roadmap influence, standard methodologies, and process improvement back into the Adobe ecosystem.
• Coordinates well-rounded delivery cadence across all technical partners and achieve business objectives across multi-solution, multi-discipline engagements.
• Works hands on with Adobe's internal Customer Success Management, Managed Services, Engineering, TechOps, Product Management, Support, and the Adobe Consulting practice and third-party partners in support of customer's technical success.
• Leads a matrixed services team that may involve multiple project teams from Adobe, client, or partner organizations.
• Makes recommendations on how new and existing features fit within customers' environments, supplying standard methodologies and recommendations.
• Leads project-based, consultant-led architectural and design discussions to ensure solutions are optimized.
• Mentors immediate team members as needed.

What you need to succeed

• A proven track record in a similar role within the Information Technology sector
• Bachelor's degree or equivalent experience in Computer Science, Information Technology, or a related field; advanced degree preferred
• Outstanding communication skills with the ability to explain complex technical solutions to both technical and non-technical collaborators
• Demonstrated experience in managing large-scale, multi-solution, and multi-discipline engagements
• Strong understanding of Adobe DX products (Adobe Experience Platform) and services, with the ability to determine how they can be successfully implemented within a customer's environment
• Ability to thrive in a fast-paced environment with strict adherence to timelines
• Experience collaborating with cross-functional teams and global collaborators
• Strong problem-solving skills with a focus on flawless execution and delivering world-class customer experiences
• Experience with cloud technologies, enterprise software, and digital transformation initiatives
• Ambitious approach with a dedication to continuous learning and improvement
• Ability to mentor and lead teams to ensure collaborative success and innovation
• Travel when permitted to client locations (approximately 10-25 percent)

As our many awards will tell you, at Adobe you'll be immersed in an exceptional work environment that is recognized around the world. You'll be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog, and explore the fantastic benefits we offer at

Adobe is an equal opportunity employer. We hire talented individuals, regardless of gender, race or colour, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. This is what it means to be Adobe For All.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

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