Tech Lead Manager

About Sinch 

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.  

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.  

At Sinch we "Dream Big", "Win Together", "Keep it simple", and "Make it Happen". These values are our foundation  

Description

Are you a senior software engineer who thrives on building the foundational services that power enterprise-scale products? Are you seeking a role that perfectly balances deep, hands-on technical work with impactful people leadership? 

Sinch is seeking a Tech Lead Manager to guide the Core Services team for our global Voice and Verification platforms. This is a unique 50/50 hybrid role where you will lead a full-stack team responsible for the critical shared components – like billing, accounting, and data flow systems – that our products are built upon. You will be instrumental in shaping our technical landscape and fostering the growth of our people.

You will be empowered to drive excellence across two key areas:

As a People Leader (50%):

• Mentor & Develop: Cultivate a high-trust, inclusive engineering culture through dedicated coaching, continuous feedback, and personalised career development plans for each team member.

• Empower & Align: Define clear team objectives, remove obstacles, and ensure your team is motivated, engaged, and aligned with our strategic goals.

• Foster Collaboration: Champion a collaborative environment where continuous learning and shared ownership are paramount.

As a Hands-On Engineer (50%):

• Build & Design: Dedicate half your time to designing, coding, and delivering features for our core backend services, leveraging your expertise in technologies like .NET.

• Champion Technical Excellence: Lead by example in code reviews, architectural discussions, and by evangelizing best practices in software craftsmanship.

• Drive Modern Practices: Actively contribute to and improve our DevOps culture, including our CI/CD pipelines, Infrastructure as Code, and Kubernetes deployments.

We believe the right person for this role will have:

• Deep Technical Expertise: Extensive hands-on experience in backend development (e.g., .NET, Java), with a history of building scalable, production-grade systems on cloud platforms like AWS, Azure, or Google Cloud.

• A Passion for Leadership: Demonstrable experience in a formal or informal leadership capacity (e.g., as a manager, team lead, or senior mentor) and a genuine desire to help engineers grow their careers.

• Exceptional Communication: The ability to articulate complex technical ideas clearly in English, build consensus, and inspire a team toward a common goal.

• A Servant-Leader Mindset: You are proactive, collaborative, and view your primary role as enabling your team to do its best work.

What Success Looks Like

• Within 3 Months, You'll... have built strong relationships with your team, shipped your first significant piece of code, and established a solid partnership with your Product Manager to align on the roadmap.

• Within 6 Months, You'll... be leading the delivery of a key team project, have established a cadence of meaningful career conversations, and be driving an initiative to improve your team's technical operations.

• Within 1 Year, You'll... be a trusted and indispensable leader, having demonstrably improved both your team's health and the quality of its technical deliverables while contributing to the strategic roadmap.

• A True Hybrid Role: This isn't a manager who occasionally codes. We are committed to the 50/50 split, ensuring you remain deeply technical.

• Autonomy and Impact: We hire smart people and trust them. You'll have the autonomy to shape your team, its culture, and its technology.

• A Clear Growth Path: We are invested in your transition into management and will provide the support and opportunities for you to grow as a leader.