Team Lead

Are you ready to change the market?
PAIR Finance is expanding The success story of revolutionizing the debt collection industry in the German market already started in Berlin in 2016, and in 2024 we started our business in Sweden.. For the further development and expansion of our customer service for our clients' customers (B2C), we are looking for a motivated and experienced Team Lead (f/m/d) with a strong history in the Swedish debt collection market. Become part of our strong, international team that is changing the traditional debt collection industry with innovation and passion

What you can do with us:

• Lead a customer service team that covers requests from consumers from the Swedish market
• Continuous further development of the operational processes in the customer service team
• Ensuring that the team communicates confidently with clients and customers via telephone, e-mail, chat, and letter and that concerns are dealt with in a solution-oriented and competent manner
• Ensuring competent communication of the team with third parties, in particular debt counseling and attorneys
• Coordinating client inquiries to the right contact persons, including inquiries about data protection and legal issues
• Ensuring the economically effective processing of files and maintenance of CRM systems
• Gathering feedback from clients, customers, and third parties and providing related support to improve technology and service delivery
• Empathic and supportive leadership of a dedicated team
• Collaborate with the international management team, especially Collections, and Operations, for the continuous development of processes
• Reporting to the Country Head Sweden and to the Head of Collection in Berlin

What you should bring for it:

• Successfully completed commercial or service-oriented vocational training, education on HBO level or a qualified academical degree
• 5+ years of experience as a customer service team lead in the debt collection industry
• Strong motivational skills to lead a dedicated team and focus on the development of individual team members
• Passion for contributing to fast-paced environments and to improve processes and standards
• Mandatory business fluent communication skills in Swedish and English (written and spoken)
• Good MS Office skills and interest in technology

Transparency, Execution, Ownership, Customer Centricity, Innovation, and Integrity are important to us, and we at PAIR Finance embody these values. Do you find yourself in these values? Then become part of our team and complement us with your individual motivation and character

Our offer for you:

• An international team of professional colleagues and strong experts that form an inspiring network working together to achieve success
• To help out establishing and to develop a Swedish dream team of sales professionals
• Individual development opportunities and a transparent, appreciative feedback culture for your personal growth
• Mobile working in a hybrid model for more flexibility in your everyday life. In addition, up to six weeks of work abroad per year upon arrangement
• A meaningful job with the innovative leader in Europe's debt collection industry and a job with a great purpose
• We want you to have a healthy work-life balance. As far as we can, we organize flexible working hours and the possibility to work partly from home
• 28 days of annual leave
• Language courses and training opportunities adapted to your individual situation
• Modern offices at international locations with fresh fruit and drinks for a feel-good working environment
• Regular team and company events to celebrate successes together

Who is your contact person?
Your contact person for this position is Jasmin Baldrich. If you have any questions, please do not hesitate to contact me via email ) or via phone we look forward to hearing from you

For more information about PAIR Finance, please visit our website and our careers page.

About Us
We are rethinking debt collection with our digital debt collection solution, characterized by our high customer orientation and efficiency standards. By using artificial intelligence, we are combining technology with behavioral science and so we are able to contact customers individually and in a simple way throughout the entire collection process.

Strengthened by one of the most renowned private equity firms in the fintech sector, Pollen Street, as well as partnerships with other investors such as Zalando Payments and finleap, PAIR Finance offers an excellent opportunity to dive deep into and actively shape the fintech industry.

PAIR Finance is an equal-opportunity employer. We value a diverse team and an inclusive culture. We welcome applications from all qualified individuals regardless of ethnicity, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, or disability.

For more information about PAIR Finance, visit and and

Do you want to find out more about PAIR Finance and the position? We are happy to answer your questions and also to receive your application