Infrastructure Operation Specialist

1 week ago

Gothenburg, Västra Götaland, Sweden Infoplus Technologies UK Limited Full time
:

As a IT infrastructure technician you work with infrastructure support for the Volvo Group Trucks Technology (GTT) end users for Time Critical Support (TCS) areas. This position is part of the GTT onsite team within the Data & Simulation Platform organization of GTT located in Lundby. 1 and some times 2nd level support.

The Onsite Technician role is to secure GTT Engineering activities.

In this role, it is critical to work together with local and global colleagues to deliver support and new & upgraded infrastructure for business solutions. This includes, but is not limited to, WindowsOS, LAN (wired and wireless), Windows client solutions for office and Test/Lab (Volvo client solutions like MyPlace, FactoryPlace) and specialized engineering devices such as Test Cell equipment, HIL, VR, IoT etc. This position performs analytical, technical, and administrative work to support local users and test cells environment.

Core Responsibilities


• Time Critical Support (TCS) of Engineering applications and infrastructure solutions for Test and Lab environment.


• Collaborate with global support technicians in troubleshooting and resolving infrastructure and end-user problems.


• Secure the local SLA dialogue with selected stakeholders.


• Act as team leader for the local time critical support technician team in Bangalore by growing a self-driven team.


• Secure in-depth knowledge for FactoryPlace PC environment and GTT's own gateway solution. Act as 1 and 2nd level support on site.


• Provide continual communication/feedback to end-users to understand their requirements and setting the appropriate expectations.


• Install and configure Client systems (Hardware, software, applications, communications, and peripherals)


• Perform scheduled/unscheduled upgrades to machines to maintain a safe & secure network due to OS vulnerabilities and virus outbreaks.


• Manage engineering computers for end-users


• On-call support


• Participate in global projects that have an impact on the local business, as needed

We use Service Now and we work according to ITIL practices for Incident mgmt etc.

Required Competencies


• Broad IT background including hardware, software, and network support.


• Is dedicated to delivering customer value


• Has ability to build effective relationships


• Has solid communication skills


• Work patiently with stakeholders who are frustrated and need issues to be resolved quickly or helpful guidance with using the solutions


• Is open to change and enjoys the challenge of unfamiliar tasks


• Has fluency in Swedish and in English, both written and spoken


• Interest in the end users' needs regarding IT


• Interest in IT infrastructure and new technology


• Passion for innovation and new technology

Desirable Competences/Certificates


• ITIL Foundation needed


• Agile SAFe good to have

Experience Required


• Experience in an Engineering Environment is good to have


• IT network competence is a plus


• Five years of IT experience including hardware, software, and network support

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