Product Owner

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industry's tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Greece, India, Canada, Poland and Uruguay.

Initially you will be working alongside a Senior Product Owner to ensure development targets are met around the given domain. You will join her/his daily work with the development teams, coordinating Business Owners, Product Managers, Project Managers, CX, UX, Developers as well as other stakeholders.

Responsibilities

• Being part of the long term product/domain plan and requirement assessment process.

• Ensuring knowledge sharing throughout the organization and that stakeholders are updated continuously with the latest status. 

• Providing post-release and day-to-day support by collecting, filtering, organizing, prioritizing and following up bug reports and questions. 

• Identifying problems/opportunities within your domain and bringing them to life. 
  

Team descriptions 

Air Content 

The mission of Air Content is to ensure that Etraveli Group offers the widest array of relevant air content in the world, facilitating the customer's booking process and generating value to our customers and partners. The team interacts with stakeholders across all business domains (e.g. Sales, Operations, Commercial), directly with our partners (e.g. Metas, ) and with development teams across business domains (e.g. Customer Facing, Ancillaries, Post Booking). Within 2024 special focus will be placed on ensuring we meet ours and Bcom's goals on increasing sales originating from Bcom direct traffic.

Ancillary

The mission of the Ancillary teams is to ensure that Etraveli Group have relevant ancillary offering to enhance the travel experience both pre, during and post travel and by that generating value to our customers and partners.

The teams interacts with stakeholders across all business domains (e.g. Sales, Customer Service, Commercial), directly with our partners (e.g. Metas, ) and with other development teams across business domains (e.g. Foundation, Post Booking Automation, Air Content).

Payments 

The mission of the Payment teams is to offer frictionless payments both for customers and carriers, as well as protecting the company from fraudulent payment attempts. Payment domain consists of 4 development teams, located in Athens, Gothenburg and Montevideo. Customer Payments team (Athens, Montevideo) handling the onboarding of global and localised payment methods and providers. Risk management team (Athens) that is responsible for the company's fraud management system and intelligence. And Supplier Payments team (Gothenburg) in charge of the  expansion of the payment portfolio to facilitate airline payments and the development of features to increase automation on product steering processes.

Post Booking Automation

The vision of the Post Booking Automation teams is to manage changes and cancellations on customer bookings. We focus on creating automation, self-service solutions and agent tools that empower both our customers and our partners. As a Product Owner in this domain, you will play a key role in shaping and delivering seamless experiences that ensure quick, efficient and reliable handling of customer requests. Your work will directly impact how travelers and agents manage bookings. 

Foundation 

The mission of the Foundation teams is to help our customers and agents in the best way across all processes and interfaces. The domain includes development teams managing the interfaces towards customers, including App and Web. It also includes the agent-facing platforms we use as well as teams focusing on ensuring the reconciliation and accounting is done accurately for the different processes leading to a financial transaction. As a Product Owner you take part in deciding on how we should tackle this in the best way together with developers, UX personnel and stakeholders in both Sweden, Greece and India.

• You have the ability to break down a complex concept/process into simpler parts and present it to someone with less insights. 

• You are used to working with people and have excellent communication skills (verbal and written communication), being able to tailor your language to the audience you refer to. 

• You thrive when taking on new responsibilities and feel comfortable making decisions. 

• Ability to deliver a data driven approach with a customer-first mindset. 

Meritorious: 

• Some technical knowledge of how GDS and/or LCC booking processes work. 

• Experience of working in internal ETG tools like Edvin, Looker etc.

• Experience of working in documentation programs such as Atlassian or Figma.

• Experience of the Agile world such as Scrum and/or Kanban.

• Previous experience working with AI technologies is considered an asset.

Working at Etraveli Group means working at a fast-growing company with high ambitions in becoming the number one Online travel agency worldwide. The culture at the company embraces complexity and we like to keep the entrepreneurial spirit even as we grow into being a larger company. With us you can enjoy:

• A flexible working environment. We work on a hybrid-model where you can choose to work two days from home and you will have two weeks per year that you can choose to work from a remote location

• Modern office in the heart of the city – A bright and central location with great access to public transport, lunch spots, and parks just around the corner.

• Healthcare allowance – Each employee receives a maximum allowable amount each year according to the Swedish Tax Agency to spend on health-promoting activities such as a gym card, massage etc.

• Pension and health insurance – Through partners we offer a comprehensive pension and health insurance so that you can get help quickly in case of an accident.

• Daily breakfast – To kick the day off just right, breakfast is available at the office every morning.

As part of this recruitment process, we will be conducting background checks. You will be able to read more information and give your consent to this process in the application form.

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