Client Director

Would you like to drive growth for leading Nordic companies within commerce? Are you passionate about building strategic partnerships and creating real customer impact? As Client Director at Avensia, you'll take the lead on key client relationships and help our customers thrive in the ever-evolving world of modern commerceWho we are

Avensia is an innovative tech & knowledge company specialized in modern commerce. We offer our customers a combination of prize-winning digital commerce solutions and strategic guidance on how to adapt to modern customer behavior, complex buying journeys and a rapidly evolving digital commerce landscape – across both B2C and B2B. We work closely with leading Nordic retailers such as Apotek Hjärtat, Nordic Nest, Rusta, Kappahl and Lyko, as well as with B2B-driven manufacturers and distributors like Piab and Saint-Gobain, among many others across the Nordics.

What you will be doing 

As Client Director, you are the owner of a number of our most strategic customer accounts. Your primary goal is to ensure that our existing clients thrive and continue to deepen their relationship with Avensia.

On a daily basis, you will cultivate long-term partnerships, find up-sell opportunities, and steer customer roadmaps in line with their business needs. You'll act as a strategic advisor and escalation point, while monitoring key metrics to ensure customer satisfaction and growth.

Key responsibilities

Acting as account owner of an account and corresponding account plan, with overall accountability for the account strategy, activity prioritization, revenue and profitability plan.

Maintaining and developing key client relationships, i.e. stakeholder management and communication to ensure customer success

Identifying and promoting business opportunities to accelerate mutual revenue and margin

Conducting negotiations of current contracts in the mutual best interest of the Client and Avensia

Acting as a member of external project steering group when applicable and acting as an internal and external escalation point 

Who are you?

To succeed in this role, we believe you are a strategic thinker and relationship builder with a passion for delivering customer value. You likely have:

A good ability to structure and plan complex customer relationships, document account plans, and lead virtual teams of experts from Avensia and/or our partners to generate business and deliver customer results

Strong business acumen as well as strong and communication, interpersonal, stakeholder and customer relationship management, and problem-solving skills

Experience from a consultancy business and delivery of complex solutions, as well as a good understanding of customer IT landscape

A curious, proactive mindset and a "get-it-done" attitude.

Fluent communication skills in English (corporate language) and Swedish.

What We Offer

Collaboration with leading retailers, B2B companies, and online pure-players in the Nordics.

The opportunity to work on the very best technical solutions within all aspects of digital commerce.

Join a highly skilled team of senior experts within the field of modern commerce.

High level of autonomy and responsibility.

Be part of a dynamic company where innovation and progress happen constantly.

A talented and engaged work environment.

Flexible hybrid work options and a prioritized work-life balance

If you would like to work with the most exciting customers, the best technology, and the most skilled colleagues in the industry - don't hesitate to apply

Location: Stockholm or Gothenburg

We will review all applications at the beginning of January and get back to you as soon as possible. Thank you for your patience, and Merry Christmas

We thrive together

Among the best things here is our strong culture and the family feel in our global in-house teams. We always help and care for each other and share our knowledge to become smarter together. You can feel the energy and positive spirit that connects us as we push the boundaries and break status quo in our industry. You will thrive and succeed at Avensia if you are a true team player, helpful and humble, with a can-do attitude.

We love customer success

We are the architects behind our customers' success stories. In our partnership, we set high standards for each other and truly understand the real problem to find the right solution. Our projects are challenging and complex, but we are committed and have our customers' trust as the experts we are. Being part of their success and building solutions used by people around us makes us proud. As an Avensian you have a spark for what you do and bring your passion to the table to find the best solution that creates the most value.

We are the game changers

Finding the best solutions to complex challenges is our passion. Our work culture is empowering and fast-moving with endless opportunities. Our purpose and vision are clear to us, we are the sharpest minds and leaders in modern commerce. If you have a passion for problem-solving, are self-propelled and driven, this is the place to be. Your curiosity, positivity, and ability to adopt change will take you far.

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