Customer Success Manager

4 days ago

Stockholm, Stockholm, Sweden MSAB Full time

MSAB is a global leader in digital forensic technology for mobile device examination and analysis. The MSAB vision is to empower every investigation with digital forensic solutions – for a safer world. A core value is to run an ethics-driven company with innovation and results. The sole focus of MSAB is on delivering high quality digital forensic solutions to collect, review, analyze and manage data. MSAB is a trusted partner to Law Enforcement, Defence Forces, Government Agencies and Forensic Laboratories in democratic countries throughout the world enabling them to investigate crime, gather intelligence, investigate fraud and fight corruption.

Now MSAB offers the inspiring opportunity to contribute to our growth plans focusing on France and parts of Southern Europe. Your overall task is to ensure that our customers derive maximum value from our products and services in Digital Forensics. As a bonus you will contribute to create a safer world.

Your Mission

As our Customer Success Manager you will be located in Stockholm focusing on France and some of our clients in Southern Europe. The role is mainly operational and administrative within customer success. Your mission is to support our clients with strong emphasis on

Renewal management

Smooth customer onboarding

CRM updates

Reporting and structured follow up

You will do this in close collaboration with Area Sales Managers creating customer satisfaction through proactive engagement. We want to benefit from your communication skills as well as your ability to learn and translate technical topics into clear business value for customers.

If you also enjoy taking responsibility and work independently and have insights in the strength in collaboration - then we want to have a talk with you.

You will work from our Stockholm office. You are fluent in French and English both orally and in writing. Additional languages such as Italian, German, Polish, Dutch or Turkish is a great advantage.

There is much more to say about our growth plans, strategy, company culture, our values and how we create a safer world. But we save that to the interview.

Welcome to apply now

For more information about MSAB, please visit: 

What we can offer

Create a safer world with us

As one of the world's leading digital forensics companies, MSAB leads the way in pioneering advancements that contribute to making our world safer.

Your work at MSAB will bridge the gap between technology and justice. You will be inspired to go beyond your comfort zone, and you will deal with challenging and meaningful projects. When you join us, you become part of a global team that aspires to create a safer digital future, one breakthrough at a time.

We can offer you an exciting work environment, where we value being innovative, acting ethically and delivering results in everything we do while our customers' needs are at the center. We are proud to be a fast-growing international company with more than 20+ nationalities and we work with things that really make a difference.

Every day at MSAB is an opportunity to redefine the future of digital forensics.

Are you up for the challenge?

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