Account Manager

Overview

White Label Agency (WLA) provides white label WordPress development services to US-based digital agencies. Our team has produced 5,000+ WordPress builds and has grown from a team of 1 developer in 2013 to our current size of 150+ professionals across 4 different countries.

We are seeking a detail-oriented and client-focused 
Account Manager
 to join our team. This role is responsible for overseeing the full project lifecycle from onboarding through completion, ensuring clear communication with internal and external teams, on-time delivery, and high-quality outcomes.

The ideal candidate should have strong organizational and communication skills, the ability to translate technical aspects in a client-friendly way, and an eagerness to establish and maintain long-term collaborations.

Business language:
 English (no Swedish required)

Position type:
 On-site, full-time (Monday–Friday)

Location:
 Stenportsgatan Lidköping, Sweden

Key Responsibilities

Client Communication & Project Delivery

• Serve as the main point of contact for clients throughout the project lifecycle, answer their questions and inquiries
• Book and handle meetings with the clients
• Translate technical details and project specifications into clear, client-friendly explanations
• Communicate project status, progress, and any timeline or technical changes clearly and promptly to clients and internal teams
• Follow up with clients after project completion to get their feedback. Address post-delivery concerns (if any)
• Build and maintain strong, long-term relationships with clients, ensuring trust and ongoing collaboration
• Advocate for clients within the WLA teams, ensuring clients' projects are prioritized effectively, delivered on time, and handled according to WLA standards

Project Planning & Execution

• Manage the full project lifecycle from the onboarding meetings to completion, ensuring that all objectives, timelines, and deliverables are met
• Develop clear project plans in collaboration with client team members and internal teams. Define deadlines and milestones accordingly
• Identify potential risks or issues that could impact project success, such as resource constraints or technical challenges. Communicate with relevant internal and external teams and work proactively on solutions
• Collect all necessary project details, files, and assets. Ensure they are aligned with the project specification and standards
• Proactively oversee the quality of deliverables at every stage, make sure they meet client expectations and WLA standards
• Document and store the files and assets properly, in accordance with WLA and the client's policies
• Maintain accurate records in CRM, including upsell pipelines and client activity

Team Coordination

• Coordinate between internal and external cross-functional teams to ensure smooth project flow and timely delivery
• Support internal process improvements aimed at enhancing efficiency and client satisfaction

Requirements

• Minimum 2 years of experience in account management, sales, IT project management or a similar role
• Fluency in English
• Excellent written and verbal communication skills
• Excellent organization and time management skills
• Detail-oriented with a proactive, client-first mindset
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Plus to Have

• Hands-on project management experience
• Understanding of WordPress
• Experience working with the US clients
• Familiarity with project management tools and CRM systems

WLA Vision, Mission and Core Values

Vision

Our vision is to contribute to a "bright future"

for our customers, our community, our team, and ourselves.

Mision

Our mission is to provide subscription-based consultancy services to digital agencies. We are obsessed with providing "great communication" to our customers.

Core Values

• Teamwork
• Growth
• Sustainability

Compensation & Benefits

Our compensation model includes a monthly fixed base salary.

Our benefits include:

• A monthly allowance added to your salary to promote a healthy lifestyle (Friskvårdsbidrag)
• Pension benefit: Tjänstepension ITP1
• Free coffee and tea at the office
• Chance to work with international teams and different cultures
• Yearly performance reviews and an opportunity to develop your career within the company

Summary

We are seeking a candidate with a strong passion for IT, along with excellent communication and organizational skills, and a drive to establish long-term partnerships.

If you feel like you are a good match for this position, do not hesitate to apply.

Good luck