Customer Care Agent

2 weeks ago

Gothenburg, Västra Götaland, Sweden NA-KD Full time

We're currently seeking a Customer Care Agent to join our team If you have a sincere interest in delivering excellent customer service, is problem-solver and a team player, we want to hear from you 

Customer Care Agent - Temporary employment (around 1 year)

As a Customer Care Agent at NA-KD, you will be an essential part of our Customer Care team. In this role, you'll be the voice of NA-KD, connecting with our customers through email, phone, and chat to deliver top-tier service. Your day-to-day tasks will also include collaborating with our shipping partners and independently managing various back-office tasks. For this role, we're looking for a positive problem solver who thrives in a fast-paced environment and consistently finds innovative ways to create positive customer experiences.

Key Responsibilities

  • You will be responsible for communication with our customers via email, phone, and chat.

  • You will be in close contact with our various shipping companies.

  • You will work independently on back-office tasks.

  • You will provide excellent service and work efficiently in various customer cases.

Your Past & Your Skills

  • Proven experience in customer service, with demonstrated references.

  • A genuine passion for customer care, strong communication skills, and a keen interest in fashion. 

  • Highly structured and detail-oriented, with an exceptional eye for style and product content.

  • Strong ability to prioritize tasks and ensure seamless coordination within Customer Care and product descriptions.

  • You believe in disciplined work mixed with brilliant moments of creativity and innovation.

  • Comfortable adapting to fast-paced changes and evolving demands.

  • Fluency in Swedish and English, both written and spoken.

What We Offer

  • Global environment

  • Personal and professional development

  • Freedom to add value/make a difference

  • Hybrid Remote policy 

  • A number of voluntary benefits

Interested in learning more about NA-KD, our culture, colleagues, and benefits? Visit our career site here

Does this sound like an opportunity for you?

To submit your application, simply click the "Apply for this job" button below. Please provide your full application in English, including your CV and responses to a few background questions.

We encourage early applications as we follow a continuous selection process. This means we may close the recruitment before the final application day. Don't hesitate to submit your application promptly – we look forward to hearing from you

Application deadline: 31/1 2026

Start Date: ASAP

Location: Gothenburg HQ, Sweden

Others: This is a full time temporary substitute position for around 1 year.

About NA-KD 

We believe in the power of creativity, ambition, and bold ideas. Inspiration drives everything we do, from shaping the future of fashion to telling stories that resonate and creating an environment where people can grow.

Being fast, social, and connected guides how we work, collaborate, and challenge norms together. At NA-KD, you are encouraged to make an impact. We explore new ways of working, push boundaries, and learn from experience, driven by passion, curiosity, and the excitement of what's next.

Our Commitment to Diversity

NA-KD is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

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