Genyses Solution Engineer

2 weeks ago

Helsingborg, Skåne, Sweden Capgemini Full time

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Our Cloud & Custom Applications teams focuses on developing tailored cloud solutions, integrating IT systems, and driving business transformation, delivering business-critical results with quality and speed, powered by Generative AI. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world

The role
We are looking for a skilled Contact Center Engineer with strong hands-on experience in Genesys Cloud CX to support, enhance, and integrate omnichannel contact center solutions. In this role, you will:

  • Design, configure, and support Genesys Cloud CX solutions for voice, IVR, ACD, and call flows.
  • Configure and support digital channels such as chat, email, messaging, and callback.
  • Integrate Genesys Cloud CX with workforce tools, reporting platforms, and external APIs.
  • Troubleshoot issues, analyze call flows, and ensure platform stability during peak periods.

Your profile

  • 3+ years of experience in contact center technologies and hands-on Genesys Cloud CX expertise.
  • Strong understanding of SIP, VoIP, IVR, routing concepts, and contact center KPIs.
  • Experience working in enterprise or global environments with good analytical skills.
  • Excellent communication and documentation abilities.

What We Belive You Will Enjoy About Working Here.

  • Your career matters to you and is important to us too. You will not just enjoy work but also keep learning more. You decide for yourself how far you want to go.
  • At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
  • Equip yourself with valuable certifications in the latest technologies
  • Our Values: Honesty, Boldness, Trust, Freedom, Team spirit, Modesty and Fun

Application

  • In this recruitment process, we normally review applications and hire on an ongoing basis. However, we will be delayed responding to your application until early August due to vacation during July
  • As part of our recruitment process, identity verification will be conducted through inspection of your ID card, and background checks may be carried out as required

About Capgemini
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.

Make it real
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